Jacquelyn T. Warr
Scranton,PA
Summary
Results-focused and adaptable professional with a diverse background in security and loss prevention, healthcare, and administrative services. Detail-oriented administrator with a proven track record in safety, security, and customer service excellence. Critical thinker and collaborative team leader who builds rapport with clients and stakeholders to resolve issues efficiently while maintaining high service standards. Strong expertise in medical record management, patient scheduling, and basic clinical tasks, complemented by exceptional communication, organizational, and problem-solving skills that thrive in dynamic environments.
Overview
11
11
years of professional experience
Work History
Health Assistant
Accolade, Inc
09.2021 - Current
- Over 4 years experience
- Consistently meeting performance objectives
- Demonstrated high level of personal accountability
- Ability to listen, talk and type all at once through multi-channel communications
- Empathetic critical thinker
- Commitment to quality and continuous improvement
- Demonstrated ability to use Microsoft Office
- Strong self-management
- Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization
- Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment
- Aptitude for critical thinking / problem solving
- Demonstrated attention to detail
- Ability to independently manage my own workload to meet the demands of the business
- Operate from a perspective of truly caring about our clients and creating value for them
- Change champion and adapt to change quickly
- Data-driven and fact-based: focused on getting to best answer for clients
- Detail-oriented, inquisitive, problem-solving in nature
- Proven ability to roll up my sleeves and make a contribution quickly
- Thrive in a team environment. A team player capable of collaborating with individuals throughout the organization
Administrative Asst
Horizon House
07.2020 - 09.2021
- Provide general clerical support and assistance including typing, filing, record keeping, scheduling, inter and intra-agency communications and other related office procedures.
- Facilitated onboarding processes for new participants to the program.
- Assisted in budget tracking and expense reporting, supporting financial accountability.
- Streamlined office supply inventory management, reducing costs through effective procurement strategies.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Coordinate petty cash log and disbursement, company credit and gas credit cards for Supervisor’s review.
- Maintain Client Information System (CIS).
- Responsible for maintaining all office equipment.
- Perform other duties and responsibilities as related to the overall enhancement of program service delivery.
- Keep the supervisor well informed of the status of assignments. Responds to requests and leadership of the supervisor. Help supervisors gain support for unit goals and plans.
- Coordinated office communications and scheduling to enhance workflow efficiency.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed document preparation and data entry tasks, ensuring accuracy and timeliness.
Police Commun. Dispatcher Trainee
Philadelphia Police Dept
01.2020 - 05.2020
- Answers incoming calls from the general public; determines the nature and urgency of such calls by extracting pertinent information from distressed callers; re-routes and otherwise disposes of calls not requiring emergency police department response; selects proper situation code and enters pertinent information into a computer terminal keyboard; determines nature of pertinent comments to place in text section of terminal input format
- Received requests for information from police district units and other agencies such as the status of stolen vehicles and missing persons; utilizes computer terminals and system commands to access various police information networks and databases, including the Philadelphia Crime Information Center (PCIC) database, the National Law Enforcement Telecommunications System (NLETS) and the National Crime Information Center (NCIC) database, to retrieve data in response to information requests; ensures the security and confidentiality of the information consistent with applicable laws and regulations.
- Assisted in coordinating emergency response efforts during high-pressure situations.
- Operated communication systems to efficiently relay information between officers and units.
- Maintained accurate logs of incidents, calls, and responses for recordkeeping purposes.
- Collaborated closely with experienced dispatchers to share best practices and practical insights during the training process.
Healthcare Assistant
Step By Step
07.2015 - 12.2019
- Provided support for 68 consumers with mental disabilities which includes but is not limited to:
- Advocacy for the consumers in all things
- Ordering, maintaining, tracking and keeping record of all medications including diapers, supplements, pills, lotions, ointments and creams.
- Maintaining and documenting all medical records for 57 consumers which includes documentation, faxing, copying and logging all medical, psychiatric and behavioral appointments and notifying staff of outstanding licensing requirements and appointments.
- Communicating with doctors, Life Skills Managers, COO, VP, Assistant Service Managers, Service Managers and DME companies for Philadelphia and Delaware Counties.
- Purging and storing past records.
- Assisting other staff as needed
Education
Certified Echocardiogram Technician Diploma - Cardiology
Sanford Brown Institute
Trevose, PA05-2006
Associates in Applied Science Degree - Nursing
Community College of Philadelphia
Philadelphia, PA05-1992
Associates in General Studies Degree - Nursing
Community College of Philadelphia
Philadelphia, PA05-1993
Skills
- Administrative Services & Support
- Report Documentation
- Creative Problem Solving
- Organizational Management
- Customer Service
- Recordkeeping
- Technical Proficiency: Microsoft Office Suite: Word, Outlook, Excel, Quickbase, Credible, Inview Record System, Softphone VoIP Phone System, Verint Scheduling, Workday, Amazon Connect, Slack, Microsoft Teams, E911
- Strong communication skills
- Documentation and reporting
- Patient confidentiality maintenance
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Critical thinking
Timeline
Health Assistant
Accolade, Inc
09.2021 - Current
Administrative Asst
Horizon House
07.2020 - 09.2021
Police Commun. Dispatcher Trainee
Philadelphia Police Dept
01.2020 - 05.2020
Healthcare Assistant
Step By Step
07.2015 - 12.2019
Certified Echocardiogram Technician Diploma - Cardiology
Sanford Brown Institute
Associates in Applied Science Degree - Nursing
Community College of Philadelphia
Associates in General Studies Degree - Nursing
Community College of Philadelphia