Jacquelyn Valdez
Harrisburg,PA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented, with experience in customer service, data entry and office management. Dedicated at providing administrative and logistical support for various projects, programs and initiatives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Independent Options
02.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
In Home Nurse
Independent Options
02.2022 - Current
- Took vital signs to assess patient health progress and needs.
- Educated and supervised patients and family members regarding prevention strategies, self-care techniques and nursing care needs.
- Administered medications and oversaw activities of daily living such as bathing, hygiene and ambulation.
- Coordinated and collaborated with various multidisciplinary teams to coordinate care and promote patient safety and health.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Recorded details regarding therapies to keep patient charts updated.
Home Health Caregiver
Planet Home Healthcare
01.2022 - 03.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided transportation and appointments management.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Constructed cognitively stimulating activities.
Construction Worker/ Maintenance Worker
Midtown Property Mgt & Realty
03.2022 - Current
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Gathered and disposed of worksite debris to remove safety hazards.
- Assisted with successful, time-sensitive renovations of various structures.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
Office Assistant
Aluminum Alloys
05.2014 - 11.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Compiled and analyzed data to produce reports.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Monitored and tracked budgets and expenses.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Coordinated travel arrangements for staff members.
Administrative Assistant
Coco’s Roofing
03.2014 - 03.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Provided quotes
- Kept all data in quick book account
- Payroll
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Certified Nursing Assistant - Nursing
Potomac, Job Corps
Washington, DC04.2004
General
SpringGrove Area Highschool
Spring Grove, PA06.2003
Bachelor Of Applied Arts And Science - Criminal Justice
Tiffin University
Tiffin, OHCertified Firefighter - Firefighter
Harrisburg Area Community College
Harrisburg, PA07.2003
Skills
- OSHA Standards and Codes
- New Construction and Remodeling
- Framing
- Stock and Inventory Management
- Safety-First Mentality
- Physical Strength and Stamina
- Materials Estimates
- Contractual Obligations
- Documentation
- Database Organization
- Customer Service
- Records Preparation
- Critical Thinking
- Phone Call Answering
- Customer and Client Relations
- Spreadsheets
- Office Management
- Microsoft Office
Languages
Spanish
Native or Bilingual
other
Excellent references are available upon request.
Timeline
Construction Worker/ Maintenance Worker
Midtown Property Mgt & Realty
03.2022 - Current
Administrative Assistant
Independent Options
02.2022 - Current
In Home Nurse
Independent Options
02.2022 - Current
Home Health Caregiver
Planet Home Healthcare
01.2022 - 03.2023
Office Assistant
Aluminum Alloys
05.2014 - 11.2019
Administrative Assistant
Coco’s Roofing
03.2014 - 03.2019
Certified Nursing Assistant - Nursing
Potomac, Job Corps
General
SpringGrove Area Highschool
Bachelor Of Applied Arts And Science - Criminal Justice
Tiffin University
Certified Firefighter - Firefighter
Harrisburg Area Community College
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