Summary
Overview
Work History
Education
Skills
Timeline
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Jacquelyn VanLieshout

Algoma,Wi

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Rep

Bank Of Luxemburg
09.2022 - 07.2024
  • Handled 80-100 calls per day
  • Monitored faxes, and email hourly
  • Complete funds verification forms
  • Teller for year Ordered branch supplies
  • Handles money.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Phlebotomist

American Red Cross
12.2020 - 08.2022
  • Take donors vital signs, preform health history intake Perform phlebotomy on donor to collect donation, process donation, Monitor door during donation.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including challenging cases.
  • Reviewed patient records for accuracy and completeness.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Dialysis Tech

Fresenius
06.2020 - 09.2020
  • Stock supplies
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
  • Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Performed routine quality control and safety checks on all equipment.
  • Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.

Dialysis Technician

DaVita
02.2015 - 05.2020
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Maintained clean and safe environment through diligent adherence to infection control protocols.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Reduced infection rates by maintaining strict aseptic techniques during all procedures.

General Manager

SUBWAY®Restaurants
01.2011 - 01.2015
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Correctly calculated inventory and ordered appropriate supplies.

Education

High school diploma -

Milwaukee Area Technical College
Milwaukee, WI
01.1996

Skills

  • Operations Management
  • Inventory Management
  • Food Safety
  • Cost Control
  • Staff Scheduling
  • Hiring Decisions
  • Customer Engagement
  • Talent Development
  • Employee Retention

Timeline

Customer Service Rep

Bank Of Luxemburg
09.2022 - 07.2024

Phlebotomist

American Red Cross
12.2020 - 08.2022

Dialysis Tech

Fresenius
06.2020 - 09.2020

Dialysis Technician

DaVita
02.2015 - 05.2020

General Manager

SUBWAY®Restaurants
01.2011 - 01.2015

High school diploma -

Milwaukee Area Technical College

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Jacquelyn VanLieshout