Jacquelyn Vega Montoya
Phoenix,AZ
Summary
Proven leader and efficient problem-solver, adept in office management and customer service. At Agave Environmental Contracting, enhanced office operations and client satisfaction through innovative privacy and communication strategies. Excelled as District Manager at Tropical Smoothie by boosting team morale and optimizing sales procedures. Skilled in Excel spreadsheets and fostering professional relationships. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Agave Environmental Contracting
09.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
District Manager
Tropical Smoothie
02.2018 - 02.2023
- Supervised three locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Built positive and productive relationships with store and field leadership.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Communicated product quality and market comparisons by creating sales presentations.
Education
High School Diploma -
Cortez High School
04.2019
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Critical Thinking
- Strong Problem Solver
- Office Management
- Excel spreadsheets
- Appointment Scheduling
- Invoice Processing
- Resourceful
- Mail distribution
- Payroll and budgeting
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Administrative Assistant
Agave Environmental Contracting
09.2023 - Current
District Manager
Tropical Smoothie
02.2018 - 02.2023
High School Diploma -
Cortez High School