Jacquelyn Ward
Dothan,AL
Summary
Team-minded Training Store Manager with 15 years of experience training groups of employees in the retail industry. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at creating training materials, evaluating employee performance and assessing company training needs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
District Sales Manager in Waiting
Ollies Bargain Outlet
12.2022 - Current
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Streamlined operations by collaborating with cross-functional teams to address challenges and improve processes.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
Training Store Manager
Ollies Bargain Outlet
05.2018 - Current
- Improved employee retention by implementing comprehensive training programs and robust performance management systems.
- Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
- Streamlined store operations by identifying areas for improvement and implementing efficient processes, contributing to higher sales and productivity levels.
- Built a high-performing team through targeted recruitment efforts and ongoing professional development opportunities for staff members.
- Implemented innovative merchandising strategies that captured customer interest and resulted in increased foot traffic and sales revenue.
- Analyzed financial data to identify trends and adjust store strategies accordingly, optimizing profitability on a consistent basis.
- Maintained strict adherence to company policies and procedures, ensuring compliance with all relevant regulations while upholding brand standards at all times.
- Collaborated with district managers on initiatives aimed at driving overall regional success through improvements in individual store KPIs.
- Addressed employee performance issues promptly by providing constructive feedback, coaching, and support to help team members reach their full potential.
Store Manager
Toys"R"Us
09.2007 - 04.2018
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Restaurant Owner
The Pit BBQ
01.2014 - 04.2017
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
Education
High School Diploma -
Vermilion High School
Vermilion, OH06.1999
Skills
- Customer Relationship Management
- Business Development and Planning
- Revenue Growth
- Performance Improvements
Accomplishments
Have been #1 in KPI for company all 3 quarters so far this year.
Was on a committee for implementing the companies new core values in 2023. Spoke at annual meeting in front of entire company to kick them off.
Timeline
District Sales Manager in Waiting
Ollies Bargain Outlet
12.2022 - Current
Training Store Manager
Ollies Bargain Outlet
05.2018 - Current
Restaurant Owner
The Pit BBQ
01.2014 - 04.2017
Store Manager
Toys"R"Us
09.2007 - 04.2018
High School Diploma -
Vermilion High School
Similar Profiles
Jessica McAnallenJessica McAnallen
Server at Ollies Bargain OutletServer at Ollies Bargain Outlet
Keryn HinesKeryn Hines
Store Manager at Ollies Bargain OutletStore Manager at Ollies Bargain Outlet
Pineto WoodardPineto Woodard
Sales Associate at Ollies Bargain OutletSales Associate at Ollies Bargain Outlet
Kirby JusticeKirby Justice
Customer Service Cashier at Ollies Bargain OutletCustomer Service Cashier at Ollies Bargain Outlet
Emma SandersEmma Sanders
Babysitter at Private BabysittingBabysitter at Private Babysitting