Jacquelyn Washington
Tracy,CA
Summary
Committed and motivated Team Member with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Capable of handling multiple tasks at once while remaining positive and composed in all types of situations.
Overview
5
5
years of professional experience
Work History
Resident Advisor
Dream Catcher Youth Services
Oakland , CA
2023.10 - Current
- Worked closely with shelter staff to ensure a safe, pleasant and welcoming environment was maintained at all times for youth.
- Maintained daily schedule
- Made daily rounds
- Created and hosted girl empowerment groups
- Assisted Wellness Center with community events and daily activities for youth to participate in.
- Completed Intake Applications for youth
- Organized and maintained laundry
- Made sure Inventory was stocked
- Answered phones, organized files and maintained staff office
- Prepared meals for youth
- Collaborated with team to find best ways to support resident youth
- Organized, facilitated and participated in recreational activities for youth.
- Conducted group house meeting.
- Maintained records on the progress of each youth participant in the program. reporting extreme changes in behavior.
- Planned field trips to local attractions or places of interest within the community.
- Attended training sessions related to working with adolescents.
- Facilitated discussions among participants regarding their experiences and challenges encountered while growing up.
- Used calm, positive and encouraging approach with youth.
Mental Health Worker
National Psychiatric Care & Rehabilitation
Walnut Creek , CA
2022.08 - Current
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Promoted independence by assisting and supervising clients while completing daily living activities.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
- Prepared meals and assisted clients with laundry and household chores.
- Supervised self-administration of medications for residents.
- Made regular rounds to keep residents and areas safe and secure.
- Chaperoned group outside activities.
- Led Facility tours, new resident intake and orientation.
- Conducted Wrap-up group sessions
Resident Advisor
Covenant House California
Oakland , CA
2021.02 - 2022.12
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Answer incoming telephone calls to provide services information.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to youth
- Improved operations by working with team members and Youth to find workable solutions.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
- Maintain accurate Daily Shift Reports on the activity of Youth/Residents and the program as a whole
- Maintain professionalism and efficiency in emergency situations.
- Perform light housekeeping and organization to maintain safe and clean environment.
- Implemented COVID19 guidelines and work directly with the County of Alameda for Onsite COVID19 Testing of staff and youth
- Built and maintained strong relationships with Youth by successfully resolving issues and responding promptly to their needs.
- Collaborated with Case Managers and Therapist to support youth in all ways possible.
- Documented Youth Medicine intake daily
- Created youth engagement classes and events
- Conducted Weekly Youth / Resident meetings to acknowledge achievements and maintain community
- Conducted weekly Room checks to help and support youth maintain programs standard of cleanliness
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Conducted rounds of rooms and grounds for unlocked gates, propped open doors, anything out of the ordinary
- Led campus tours, new resident orientation and ongoing educational sessions.
- Oversee Youth Intern schedules
- Work directly with and oversee Volunteers, Housekeeping and Laundry Services
- Maintain flexibility to work extra shifts when needed
- Employee of the Month
Shelter Advocate
Abode Services
Oakland , CA
2022.02 - 2022.06
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly when they call
- Collaborated with County Nurses to support patients.
- Interacted pleasantly with clients and guests when performing daily duties.
- Serve COVID19 residents dinner to their door while wearing safety gear
- Oversee facility break time
- Maintain Alcohol Log and provide alcohol to guest based on assessment of the Intake Nurse
- Make hourly rounds on each floor
- Complete daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Request maintenance orders to fix non-working equipment and address room damage.
- Wrote shift reports detailing housekeeping activities, room vacancies and room abandonment
- Maintain flexibility to work at any site
Case Manager
TDRC
Oakland , CA
2019.07 - 2020.01
- Worked closely with the re-entry population and Alameda County Probation Department
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld privacy and security requirements
- Handled customers effectively after identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- De-escalated problematic client concerns, maintaining calm, friendly demeanor
- Reviewed files, records and other obtained documents to respond to customer requests.
- Helped Program Director plan and coordinated functional activities to complete efficient program work.
- Organized fundraising events to promote company vision.
- Offered transitional services and referrals to appropriate community agencies and organizations.
- Conducted client interviews and performed client intake services.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Answered inbound calls and directed to designated individuals or departments.
- Controlled inventory and supply purchases
- Maintained a clean and comfortable work enviroment
- Maintained accurate case records and documentation according to agency guidelines.
- Organized group activities to provide socialization opportunities for clients.
- Monitored client progress through regular follow-up contacts.
Education
High School Diploma -
Armstrong College Prep
El Cerrito, CA1986
Skills
- Behavior monitoring
- Active listening
- Cheerful and energetic
- Problem solving
- Attentive to detail
- Customer friendly
- Administrative skills
- Effective planning
- New employee training
- Community outreach
- Greeting guests
- Effective communication
- Service-oriented mindset
- Multitasking ability
- Employee of the Month
- Project coordination
- Hospitality services
- Flexible
- Work ethic
- Organizational skills
- First Aid/CPR
- Narcan Training
- Reliable and trustworthy
- Customer service
- Inbound and Outbound Calling
Volunteer Experience
The Naomi & Ruth Project 2015 - Present
Oakland, CA
Responsibilities:
• Facilitate life skills workshops for an organization that works to create community
through positive, life changing experiences focused on empowerment
• Mentor young women ages 18-30 with and without children
The True Pentecostal Church 2007 - Present
Vallejo, CA
Responsibilities:
• Provides volunteer prison ministry at San Quentin Prison
• Participate in monthly program to feed the homeless community
• Host bible studies at men’s and women’s shelters throughout Solano County
Timeline
Resident Advisor
Dream Catcher Youth Services
2023.10 - Current
Mental Health Worker
National Psychiatric Care & Rehabilitation
2022.08 - Current
Shelter Advocate
Abode Services
2022.02 - 2022.06
Resident Advisor
Covenant House California
2021.02 - 2022.12
Case Manager
TDRC
2019.07 - 2020.01
High School Diploma -
Armstrong College Prep
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