Jacquelyn Washington
Atlanta,GA
Summary
Dynamic leader with expertise in operational strategy and team management. Proven ability in enhancing customer satisfaction through effective process optimization and relationship building. Skilled in navigating challenges to drive organizational growth and efficiency, leveraging insights to align with key performance indicators.
Overview
13
13
years of professional experience
Work History
National Account Assoc. Manager
Graphic Packaging Int’l Inc.
09.2022 - Current
- Managed $45M consumer packaging national account.
- Enhanced collaboration through strong relationships with key stakeholders.
- Organized customer annual business reviews.
- Improved service standards (98% target, FYE '25), earned 4 out of 5 score on scorecard.
- Facilitated customer meetings to address needs and drive solutions.
- Led successful RFP process despite three rounds of stakeholders changes and in a challenging environment.
Customer Service Manager
Graphic Packaging Int’l Inc.
07.2018 - 09.2022
- Managed $300M beverage accounts, order to cashflow tactical functions.
- Streamlined onboarding processes, enhancing team member integration and productivity.
- Developed leadership succession plans for customer service team continuity.
- Resolved service escalations promptly through effective cross-functional team collaboration.
- Mentored supervisors to strengthen leadership capabilities and overall team performance.
- Conducted training sessions to enhance service efficiency and order fulfillment.
Sales and Operations Support Supervisor
Graphic Packaging Int’l Inc.
03.2014 - 07.2018
- Generated $1M revenue growth by strengthening customer relationships and contract management.
- Oversaw $140M national beverage account, managing order-to-cash processes effectively.
- Streamlined order-to-cash processes, enhancing operational efficiency across the team.
- Reduced out-of-stock incidents by ensuring timely material availability within supply chain.
- Executed successful promotional package launches, boosting overall customer satisfaction.
- Provided strategic insights through comprehensive monthly and quarterly sales reports.
Sales & Operations Support Coordinator
Graphic Packaging Int'l Inc.
11.2012 - 03.2014
- Achieved 95% on-time delivery by coordinating cross-functional operational tasks.
- Provided exemplary service to internal and external customers, enhancing communication effectiveness.
- Processed customer orders efficiently, ensuring accuracy and timely fulfillment.
- Prepared weekly inventory reports, improving stock management and visibility.
- Resolved payment discrepancies, reducing unresolved cases by 50% and resolution time by 15 days.
- Led A/R management project, streamlining reconciliation processes and enhancing financial accuracy.
Education
Bachelor of Business Administration - Management
Kennesaw State University
Kennesaw, GA12.2017
Skills
- Customer engagement
- Problem-solving skills
- Developing professional relationships
- Inter-department collaboration
- Employee training, mentoring
- Proficient in Microsoft tools
- SAP proficiency
- Experience with Salesforce
Timeline
National Account Assoc. Manager
Graphic Packaging Int’l Inc.
09.2022 - Current
Customer Service Manager
Graphic Packaging Int’l Inc.
07.2018 - 09.2022
Sales and Operations Support Supervisor
Graphic Packaging Int’l Inc.
03.2014 - 07.2018
Sales & Operations Support Coordinator
Graphic Packaging Int'l Inc.
11.2012 - 03.2014
Bachelor of Business Administration - Management
Kennesaw State University
Awards/Special Recognition
Americas Exceptional Actions Recognition (AEA) - 2020, Recipient of the Graphic Packaging Leadership Award, Presented - December 2014, Presented – December 2015