Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacquelyn E. Watts

DeSoto,TX

Summary


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Currently seeking a full time position in customer relationship building where I can utilize my skills and experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Flight Attendant

Spirit Airlines Inc.
07.2023 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Pharmacy Intake Specialist

Questpro/Louisana Workforce Commission
07.2020 - 11.2021
  • Processed and set up new claim for unemployment benefits.
  • Processed payments for claims.
  • Managed high call volume effectively, maintaining professionalism under pressure.
  • Maintained accurate records of customer interactions, ensuring seamless communication across departments.
  • Enhanced customer satisfaction by efficiently handling inbound calls and addressing inquiries.
  • Resolved customer complaints by actively listening and offering timely solutions.
  • Exceeded performance metrics consistently, demonstrating commitment to high-quality service delivery.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Sales Associate

Brighter Tomorrow Outreach
09.2018 - 01.2020
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to achieve monthly sales targets.

Administrative Pharmacy Clerk

Wal Mart Mail Pharmacy
03.2016 - 03.2018
  • Input new patients information into system.
  • File prescription request.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
  • Verified customer information and insurance eligibility for prescriptions.
  • Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
  • Maintained accurate records of drug inventory and orders for pharmacy customers.
  • Prepared prescription labels accurately, reducing the risk of medication errors for patients.

Assistant Property Manager

Related Property Management
06.2014 - 11.2015
  • Processed and maintained daily, weekly and monthly reports of all paid and unpaid rent
  • Processed rent deposits and application fees
  • Maintained current resident records
  • Issued notices when applicable (e.g., late payment, eviction notices, returned check memos)
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
  • Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.

Education

Associate of Science - Human Resource

Cedar Valley College
Lancaster, Texas
05-2023

Certificate of Completion - Travel Industry

Aviation Travel Academy
Arlington, Texas
03.1989

High School Diploma - undefined

Justin F Kimball
Dallas, Texas
05.1981

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid

Certification

  • H.R. Block Tax Preparation Certificate 1999
  • All Lines Claims Adjuster License 2018

Timeline

Flight Attendant

Spirit Airlines Inc.
07.2023 - Current

Pharmacy Intake Specialist

Questpro/Louisana Workforce Commission
07.2020 - 11.2021

Sales Associate

Brighter Tomorrow Outreach
09.2018 - 01.2020

Administrative Pharmacy Clerk

Wal Mart Mail Pharmacy
03.2016 - 03.2018

Assistant Property Manager

Related Property Management
06.2014 - 11.2015

Certificate of Completion - Travel Industry

Aviation Travel Academy

High School Diploma - undefined

Justin F Kimball

Associate of Science - Human Resource

Cedar Valley College

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Jacquelyn E. Watts