Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacquelyn Zavala

Avondale,AZ

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Overview

7
7
years of professional experience

Work History

Senior Machine Operator

Axon
08.2024 - 05.2025
  • Contributed to cost reduction initiatives by identifying areas for improvement in resource utilization and waste management.
  • Achieved consistent on-time delivery rates through diligent planning and scheduling of resources.
  • Boosted safety standards through proper training and adherence to company protocols, reducing accidents in the workplace.
  • Streamlined workflow with effective communication among team members, ensuring smooth operation of machines.
  • Maintained accurate documentation of production data, enabling informed decision-making regarding process improvements.
  • Collaborated with engineering teams to test and implement new equipment upgrades, increasing productivity levels.
  • Managed inventory of raw materials and finished goods effectively, ensuring timely delivery to customers without delays or shortages.
  • Successfully met production targets while maintaining a high level of quality assurance through attention to detail.

Quality Assurance Specialist/ Tactical Support

Epiq Global
09.2023 - 07.2024
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Ensured call compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
  • Trained new hires on best practices.
  • Documented non-conformance issues, identified corrective action plans, tracked progress, and reported final resolution status for each issue.
  • Performed follow-up evaluations to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.

Bilingual Customer Service Representative

Pinnacle West Corporation
02.2023 - 07.2023
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Complete Stop/start and transfer of services
  • Conduct identity verifications while creating personal profiles
  • Explain different rate plans APS has to offer
  • Go over daily and monthly bills and payments
  • Virtually guide customers to access their online portals and reset passwords
  • Maintained detailed records of customer interactions, transactions and complaints.

401K Bilingual Specialist

Paychex Inc
06.2022 - 01.2023
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • In constant contact with plan administrators and participants.
  • Initiate process for qualifying distributions and loans.
  • Direct calls to correct departments.
  • Communicate to participants and plan admins updates on interest rates and IRS updates.
  • Virtually advised how to apply for 401K loans and explained terms and conditions for loans.
  • Assisted with the preparation of tax documents for filing purposes.
  • Reviewed client portfolios regularly to ensure compliance with established risk parameters.
  • Explained complex financial concepts in an easy-to-understand manner.

Administrative Assistant

Van De Pol Petroleum
02.2022 - 04.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Processed paper work for billing.
  • Advised businesses of new costs for oil.
  • Assisted sales manager with creating new accounts for clients.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Bilingual Customer Ally

The Money Source
01.2021 - 02.2022
  • Paid attention to detail while completing assignments.
  • Explained the difference in mortgage loan types, home insurances and interest rates.
  • Single Point of Contact for customers
  • Explained, enrolled and broke down post forbearance workout plans.
  • Made outbound calls to customers to inform them about account updates
  • Created escalations to push for updates on accounts.
  • Kept in constant contact with our Loss Mitigation department.
  • Processed payments
  • Thoroughly explained Escrow and Escrow analysis.

Bilingual Customer Service Representative

Epiq Global
01.2020 - 01.2021
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Provided language translation services for customer service inquiries.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Met all call quality standards and daily quotas for first-call resolution.
  • Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
  • Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.

SQF Auditor

Suntree Snack Foods
10.2018 - 01.2020
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Deep dived market information and strategies with colleagues and monthly manager meetings.
  • Assisted vendors with any barriers they encountered and provided the safest and most professional service.
  • Stepped into administrative roles such as, organizing and filing paperwork, set up appointments and office meetings
  • Updated databases with vendor information utilizing Excel, Pipedrive, and Vendor Docs.

Education

Incomplete - Medical Billing And Coding

United Education Institute
Phoenix, AZ

Certified Phlebotomist - Phlebotomy

Phlebotomy USA
Phoenix, AZ
04-2024

Agua Fria High School
Avondale
05-2018

Skills

  • Operational efficiency
  • Precision measurement
  • OSHA compliance
  • Machine programming
  • Good communication
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Computer skills
  • Quality assurance controls
  • Machining and production standards
  • Time management
  • Problem-solving abilities

Languages

Spanish
Native or Bilingual

Timeline

Senior Machine Operator

Axon
08.2024 - 05.2025

Quality Assurance Specialist/ Tactical Support

Epiq Global
09.2023 - 07.2024

Bilingual Customer Service Representative

Pinnacle West Corporation
02.2023 - 07.2023

401K Bilingual Specialist

Paychex Inc
06.2022 - 01.2023

Administrative Assistant

Van De Pol Petroleum
02.2022 - 04.2022

Bilingual Customer Ally

The Money Source
01.2021 - 02.2022

Bilingual Customer Service Representative

Epiq Global
01.2020 - 01.2021

SQF Auditor

Suntree Snack Foods
10.2018 - 01.2020

Incomplete - Medical Billing And Coding

United Education Institute

Certified Phlebotomist - Phlebotomy

Phlebotomy USA

Agua Fria High School

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