Jacquelyn Zayas
South Bend,IN
Summary
Dedicated Bus Driver experienced in transporting passengers safely along designated routes. Achieved high levels of passenger satisfaction through effective communication and timely service, with a strong focus on safety and accessibility for all patrons. Maintained adherence to local traffic and DOT regulations while ensuring a reliable and informative travel experience.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Shuttle Bus Driver
Arrow Stage Lines
South Bend, IN
02.2026 - Current
- Operated shuttle buses following Arrow Stage Lines safety and service standards.
- Inspected vehicles before trips for cleanliness, fuel, and mechanical issues.
- Assisted passengers with boarding, seating, and luggage handling.
- Provided courteous customer service to travelers and group passengers.
- Followed schedules and routes to maintain timely arrivals and departures.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Used navigation equipment and two-way radio while remaining focused on safety.
Customer Service Representative
United Ground Express
South Bend, IN
10.2024 - 01.2026
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Streamlined issue resolution by routing complex cases to appropriate supervisors for faster handling.
- Answered incoming calls promptly and professionally within company standards.
- Recorded customer interactions and follow-up actions in service logs to ensure continuity of service.
- Attended training sessions regularly to stay current on new products or services.
- Clarified company policies, services, and account details to enhance customer understanding.
Trolley Driver
Royal Excursion
Mishawaka, Indiana
10.2020 - 08.2024
- Operated shuttle buses following Royal Excursion safety and service standards.
- Inspected vehicles before trips for cleanliness, fuel, and mechanical issues.
- Assisted passengers with boarding, seating, and luggage handling.
- Followed assigned routes, schedules, and pick up instructions.
- Communicated delays, route changes, and passenger needs to dispatch.
- Completed trip logs, reports, and required driving records.
- Provided courteous customer service to travelers and group passengers.
- Followed schedules and routes to maintain timely arrivals and departures.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Supported riders with disabilities by operating transportation assistance equipment.
- Ensured passengers reached their destinations safely and efficiently on predetermined routes while obeying traffic regulations.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Adhered to schedules and safety protocols to enhance transportation service.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Studied and adhered to regulations, policies, and procedures for bus operation and passenger transportation.
- Notified dispatch if there was an unexpected delay due to traffic or other circumstances beyond control.
- Responded promptly to any emergency situations that arose during a trip.
- Continuously monitored external environment for potential hazards such as pedestrians or animals crossing roads while driving.
- Ensured timely arrival at each destination by monitoring traffic conditions and taking alternate routes when necessary.
- Monitored passenger behavior and intervened to enforce safety rules during trips.
- Ensured optimal vehicle performance by checking oil levels frequently and tire pressure on a regular basis during shifts.
- Processed ticket issuance for passengers according to company policies and collected fares from passengers according to company policy.
- Reported any mechanical issues or maintenance needs to supervisor immediately.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Deescalated verbal altercations and fights between passengers.
- Followed safety regulations and state laws governing vehicle operation.
- Maintained strict compliance with safety rules for passenger and driver protection.
Education
Elkhart Central High School
Elkhart, INSkills
- Vehicle operation
- Pre-trip inspection
- Safety compliance
- Route navigation
- Trip logging
- Dispatch communication
- Schedule adherence
- Safe driving practices
- Accident prevention strategies
- Vehicle maintenance
- Emergency response
- Customer service
- Passenger assistance
- Clear communication
- Situational awareness
- Conflict resolution
- Time management
- Attention to detail
- Adaptability to change
- Fuel efficiency maximization
- Patience and empathy
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Shuttle Bus Driver
Arrow Stage Lines
02.2026 - Current
Customer Service Representative
United Ground Express
10.2024 - 01.2026
Trolley Driver
Royal Excursion
10.2020 - 08.2024
Elkhart Central High School