Jacquelyn Annette Hawkins
Washington,DC
Summary
Dedicated and meticulous Billing Manager with over 15 years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skill set to streamline operations from within.
Overview
31
31
years of professional experience
Work History
Salon Owner/Operator
Living Stone Designs By Jackie
05.1999 - Current
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
- Performed various hair treatments for improved client hair health and appearance.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Collaborated with other stylists to create unique hairstyles for special events or projects.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Developed strong relationships with vendors, securing high-quality products at competitive prices.
- Offered customized makeup applications, enhancing clients'' natural features and boosting self confidence.
- Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Provided expert color recommendations based on individual skin tones, personal style preferences, and current trends in the industry.
- Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
- Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Billing Manager
Doctor's Choice
04.1993 - 10.1999
- Resolved billing issues by applying knowledge and completing in-depth research.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Conducted insurance verification and pre-authorization, coded procedures and managed patient charts.
- Created and updated financial reports on frequent basis to present information to the president.
- Coordinated preparation of external audit materials and external financial reporting.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Identified and corrected data entry errors to prevent duplication across systems.
- Compiled data from source documents prior to data entry.
- Proofread and edited documents to correct errors.
- Identified system and account issues to quickly and accurately resolve.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts as well as managing approximately 30 incoming calls per day.
- Reviewed accounts to determine payment plan compliance.
- Maintained organized filing system of paper and electronic documents.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Assisted with accounts receivable and accounts payable functions.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Scheduled meetings and sent invitations specifying time and location.
- Sent and distributed mail and parcels.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
Education
Some College (No Degree) - Biblical Studies
Chesapeake Bible College And Seminary
Virginia2004
Licensed Cosmetologist -
Bennett Career Institute
Washington, DC06.1999
Medical Technician - Medical Laboratory Technology
UEI
Phoenix, AZ08.1987
Skills
- Collections experience
- AR/AP
- Insurance eligibility verifications
- Professional and mature
- Dedicated team player
- Schedule management
- Staff Management
- Appointment Scheduling
- Employee Training
- Problem-solving abilities
- Customer service excellence
Timeline
Salon Owner/Operator
Living Stone Designs By Jackie
05.1999 - Current
Billing Manager
Doctor's Choice
04.1993 - 10.1999
Some College (No Degree) - Biblical Studies
Chesapeake Bible College And Seminary
Licensed Cosmetologist -
Bennett Career Institute
Medical Technician - Medical Laboratory Technology
UEI
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