Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
JACQUELYN DIANA ODEGARD

JACQUELYN DIANA ODEGARD

Vancouver,WA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Appointment Center Representative

Willamette Dental Group
Vancouver, Washington
02.2017 - Current
  • Provide quality care and customer service through efficient scheduling and communication with patients, doctors and office staff
  • Answer phone calls and questions from potential customers
  • Acted as first point of contact and set appointments for prospective clients
  • Provide excellent communication skill, active listening, understanding on scheduling guidelines and knowledge in scheduling appointments
  • Handle complaints and questions, and re-directed calls to other team members
  • Established and maintain client rapport by utilizing quality customer service
  • Confirm and verify insurance information, establish account and communicate payment procedures
  • Fielded on average of 115 calls per day

Customer Service Representative

Zevez Corporation
Portland, Oregon
05.2009 - 01.2017
  • Deliver on time and exceptional service through face-to-face interaction and service customers in timely and friendly manner
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Successfully fielded average of 100 customer service calls per day
  • Direct outbound follow up calls to sales leads
  • Effectively lead customers to right source for their questions about product details, company policies and account issues
  • Collaborate with vendor representatives and company customers to set up optimal delivery schedules

Education

GED -

Porltand Community College
Portland, OR
05.2008

Skills

  • Detail-Oriented
  • Improving Customer Experience
  • Positive Attitude
  • Time management
  • Complaint Resolution
  • Communication
  • Patience
  • Microsoft Office/Word
  • Client Rapport-Building
  • Telephone Etiquette
  • Customer Service
  • Calendar Management

Timeline

Appointment Center Representative

Willamette Dental Group
02.2017 - Current

Customer Service Representative

Zevez Corporation
05.2009 - 01.2017

GED -

Porltand Community College

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JACQUELYN DIANA ODEGARD