Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacquelyne Funk

Big Stone Gap,VA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Top producer consistently exceeds sales goals and tops KPIs to win success.

Overview

6
6
years of professional experience

Work History

Salesperson/CSR, Sales

EarthLink
Norton, Virginia
03.2024 - Current
  • Developed and implemented strategies to meet sales quotas.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints promptly and efficiently.
  • Provided personalized service to build relationships with customers.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Collaborated with team members to develop effective sales plans.
  • Advised customers on the latest product features and benefits.
  • Coordinated delivery schedules with vendors for timely shipment of goods.
  • Utilized CRM software tools to track leads, manage accounts, and document conversations.
  • Educated customers about products and services offered by the company.
  • Developed pricing proposals tailored to individual client requirements.
  • Developed key customer relationships to increase sales.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Gathered information from clients to create solutions that achieved business needs and desires.
  • Developed eye for detail and suggested accessories to complement purchase.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Fostered relationships with customers to expand customer base and retain business.
  • Monitored customer order process and addressed customer issues.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Demonstrated product features to align with customer needs.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Adhered to company initiatives and achieved established goals.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Produced sales documents, finalized deals and filed records.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Researched required information using available resources.
  • Followed up with customers to ensure their satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Gathered feedback from customers regarding products and services.
  • Developed strategies to improve quality of customer service delivery.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
  • Documented all conversations with customers in CRM software according to company standards.
  • Participated in team meetings or training sessions when necessary.
  • Ensured compliance with applicable laws and regulations for provision of services.
  • Adhered to company's established protocols for handling confidential data.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Consulted with customers regarding needs and addressed concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Collected deposits or payments and arranged for billing.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Customer Service Representative

Sykes Enterprises, Incorporated
Wise, VA
11.2021 - 01.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Referred unresolved customer grievances to designated departments for further investigation.

Customer Service Representative

Modivcare
Norton, VA
03.2019 - 07.2020
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Improved customer service wait times to mitigate complaints.

Education

High School Diploma -

Powell Valley High
Big Stone Gap, VA
05.2004

Some College (No Degree) - Nursing Practice

Mountain Empire Community College
Big Stone Gap, VA

Skills

  • Customer Service
  • Travel Planning
  • Staff Training
  • Researching
  • Technologically Savvy
  • Data Evaluation
  • Credit Card Payment Processing
  • Conflict Resolution
  • Service Upselling
  • Account Updating
  • Medical Terminology Knowledge
  • Route Management
  • Typing Proficiency
  • Multi-Task Management
  • Data Entry
  • Inbound and Outbound Calling
  • High-Energy Attitude
  • Critical Thinking
  • Call Center Operations
  • Sales Techniques
  • Sales Reporting
  • Sales assistance
  • Sales Support
  • Sales Documentation
  • Sales understanding
  • Persuasive Sales
  • Sales transaction processing
  • Sales and Upselling
  • Sales Promotions
  • Wireless sales
  • Digital Sales
  • Sales promoting
  • Sales Contracts
  • Technical sales
  • Sales Goals
  • Excellent sales skills

Timeline

Salesperson/CSR, Sales

EarthLink
03.2024 - Current

Customer Service Representative

Sykes Enterprises, Incorporated
11.2021 - 01.2024

Customer Service Representative

Modivcare
03.2019 - 07.2020

High School Diploma -

Powell Valley High

Some College (No Degree) - Nursing Practice

Mountain Empire Community College

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Jacquelyne Funk