Jacquelyne Neal
Agent
Knoxville,TN
Summary
Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment.
Qualified Customer Service Rep with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Friendly Sales Associate adept at working in diverse retail and customer service environments.
Meticulous Retail Sales Associate, who excels at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.
Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling.
Overview
20
20
years of professional experience
Work History
Catering Assistant
University of Tennessee Hospital
Knoxville, TN
2014.09 - Current
- Politely assisted customers in person and via telephone.
- Adhered to all confidentiality requirements at all times.
- Met all customer call guidelines including service levels, handle time and productivity.
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Greeted customers and provided excellent customer service.
Retail Sales Associate
Dillard's Department Store
Knoxville, TN
2006.10 - 2014.04
- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Greeted customers and ascertained customers' needs.
- Maintained records related to sales.
- Prepared sales slips and sales contracts.
- Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Answered customer questions regarding store merchandise, department information and pricing.
- Organized store merchandise racks by size, style and color.
- Created visual marketing and styled window displays.
Education
Bachelor of Arts - Psychology
Knoxville College
Knoxville, TN2004
Skills
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Strong client relations
- Credit card processing
- Accustomed to shift work
- Dedicated team player
- Fast and efficient service worker
- Good with numbers and math
- Friendly and helpful
- Point of Sale (POS) system operation
- Customer-oriented
- Exceptional customer service
- Opening and closing procedures
- Shipment processing
- Fashion knowledge
- Adapt to diverse groups
- Excellent people skills
- Problem-solving skills
- Social perceptiveness
- Sales training
- Personable
- Stocking
- Merchandising
- Computer literate
- Retail sales
- Credit card transactions
- Active listening skills
- Consistently meets sales goals
Timeline
Catering Assistant
University of Tennessee Hospital
2014.09 - Current
Retail Sales Associate
Dillard's Department Store
2006.10 - 2014.04
Bachelor of Arts - Psychology
Knoxville College