Jacquelyne Pierce
Pittsburg,KS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
CDL Electric Company, Inc.
10.2013 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Verified accuracy of billing data and corrected discrepancies.
- Processed customer invoices, credit memos and payments within established timelines.
- Handled account payments and provided information regarding outstanding balances.
- Entered and maintained billing information in company internal databases for accessibility.
- Respond to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Acted as first point of contact and set appointments for customers.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Resolved customer problems and complaints.
- Verify and approved regular payroll submissions for employees.
- Complete, type up and submit estimates to customers.
Store Manager
Caseys General Stores Inc
07.2009 - 09.2013
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Verify and approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Bachelor of Arts - Psychology And Nursing
Pittsburg State University
PittsburgHigh School Diploma -
Pittsburg High School
Pittsburg, KS05.1998
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word and Outlook
- Time Management
- File Organization
- Computer Proficiency
- Customer Relations
- Critical Thinking
- Verbal Communication
- Invoice Processing
Timeline
Administrative Assistant
CDL Electric Company, Inc.
10.2013 - Current
Store Manager
Caseys General Stores Inc
07.2009 - 09.2013
Bachelor of Arts - Psychology And Nursing
Pittsburg State University
High School Diploma -
Pittsburg High School