Summary
Overview
Work History
Skills
Timeline
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Jacquelyne Rojas

Davenport,US

Summary

Dental account manager with 20+ years of experience in the dental industry, specializing in insurance coordination, billing, and front-office operations. Manages relationships with over 50 dental practices daily, ensuring exceptional service and efficient workflow. Collaborates effectively with lab teams and clinical staff to meet case deadlines and enhance service delivery. Proficient in dental software including Dentrix, Open Dental, and Eaglesoft, with a strong understanding of dental restorations.

Overview

17
17
years of professional experience

Work History

SOFTWARE ACCOUNT MANAGER

Dental
Contract/Remote, Florida
01.2024 - Current
  • Managed daily communication with over 50 dental offices, providing support, resolving issues, and building strong professional relationships.
  • Acted as a trusted advisor to dental practices, helping them navigate service challenges, and ensuring consistent satisfaction with our offerings.
  • Identified client pain points and delivered fast, effective troubleshooting to maintain confidence and loyalty.
  • Proactively strengthened partnerships, increased client retention, and encouraged expanded use of our services.
  • Conducted virtual check-ins and follow-ups through Zoom and Microsoft Teams to maintain engagement, and uncover new opportunities.
  • Known for a client-first approach and the ability to turn problems into solutions that reinforce trust and drive long-term business.

DENTAL OFFICE MANAGER/SALES

Dentaltetic
02.2020 - 09.2024
  • Managed office operations, ensuring accurate monthly reporting.
  • Payment processes and reducing outstanding invoices.
  • Resolved insurance claim issues.
  • Coordinated daily office operations, including opening and closing procedures, fostering a productive work environment for dental staff.
  • Implemented efficient insurance verification and aging processes, enhancing revenue cycle management for the dental practice.
  • Monitored overdue accounts, pursued collections.
  • Performed end-of-day office closures and managed month-end reporting, maintaining structured office operations.
  • High volume inbound/outbound sales calls
  • Remote

DENTAL TREATMENT COORDINATOR/SALES

Heartland Dental
Arlington, VA
02.2008 - 01.2020
  • Managed high-volume incoming calls and emails.
  • Collected payments, arranged payment schedules, fostering strong patient relationships.
  • Closed multiple treatment plans daily by effectively presenting and scheduling treatment options, showcasing persuasive sales abilities.
  • Verified insurance information, handled patient aging, and conducted insurance verification as part of daily tasks to streamline billing processes.
  • Coordinated customer service, appointment management, and billing tasks to enhance operational efficiency and support business functions.
  • Scheduled appointments based on provider availability, maintaining a master calendar for optimized workflow.
  • Processed invoices, payments, and account database updates, ensuring accuracy in all billing-related activities.
  • High volume inbound/outbound sales calls
  • Dental Assisting when needed

Skills

  • CLM, Claims Management, Sales, Strategic Prospecting, Negotiation, Insurance Verification, Collections, Customer Service, Appointment Management, Billing, Administration, Dentrix, Eaglesoft, Salesforce, Open Dental, Process Improvement, CLM Software, Zendesk, Zoom, HubSpot, JIRA, Dental Assisting

Timeline

SOFTWARE ACCOUNT MANAGER

Dental
01.2024 - Current

DENTAL OFFICE MANAGER/SALES

Dentaltetic
02.2020 - 09.2024

DENTAL TREATMENT COORDINATOR/SALES

Heartland Dental
02.2008 - 01.2020

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Jacquelyne Rojas