Jacquelyne Salazar
Carteret,NJ
Summary
Looking to leverage my 15+ years of managerial and administration experience to assist a company in reaching optimal performance. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
23
23
years of professional experience
Work History
SUPERVISOR
AMCEST CORPORATION/ UNION ALARMTRONIC
10.2017 - Current
- Oversee scheduling for all shifts (Thursday-Sunday)
- Managed 8 individuals per shift in all areas of the business
- Integral part in implementing new Manitou monitoring system
- Trained multiple operators on proper handling of alarms within new system
- Lead on Data Entry, medical coding, and answering service within Manitou for second shift (2-12)
ASSISTANT SUPERVISOR, CALL CENTER LEAD
AMCEST/ UNION ALARMTRONIC
12.2004 - 01.2017
- Managed data entry from premier clients such as (Simply Safe & Next Alarm)
- Oversaw scheduling for answering service so the needs of our clients were met, and the office ran efficiently
- Became acclimated with server break fix and troubleshooting to avoid system downtime
- Took a lead role in the implementation of GPS medical monitoring system (Home&Away).
CENTRAL OPERATOR
AMCEST/ UNION ALARMTRONIC
10.2002 - 01.2004
- Technical assistance on commercial & residential alarms
- Interacted with alarm dealers to provide exceptional customer service
- Input and updated medical information for current and new clients
- Oversaw all aspects of data entry pertaining to security & medical accounts
- Took a lead role with the introduction of off-site answering service for a multitude of clients in multiple industries.
OPERATOR
AMCEST CORPORATION
03.2001 - 01.2002
- Responsibilities included answering commercial & residential alarms and dispatching accordingly
- Handled multiple task including filing, faxing, and scheduling of test alarms at once across all shifts (1st, 2nd, 3rd)
Education
No Degree -
WOODBRIDGE VOCATIONAL-TECHNICAL HIGH SCHOOL
Avenel, NJ06.2001
Skills
- Computer: Microsoft Word, Excel, Outlook Google docs and web based programs
- Tandem, Manitou, Home&Away, CSR Virtual Windows, Action Answering Service, Internet Research, Data Entry, Medical Coding, Level 1 Tech support, Level 1 Server Break Fix, Troubleshooting GPS devices
- Training and mentoring
- Goal-Oriented
- Staff Management
- Complex Problem-Solving
- Staff Discipline
- Processes and procedures
- Operations Management
References
References upon request
Timeline
SUPERVISOR
AMCEST CORPORATION/ UNION ALARMTRONIC
10.2017 - Current
ASSISTANT SUPERVISOR, CALL CENTER LEAD
AMCEST/ UNION ALARMTRONIC
12.2004 - 01.2017
CENTRAL OPERATOR
AMCEST/ UNION ALARMTRONIC
10.2002 - 01.2004
OPERATOR
AMCEST CORPORATION
03.2001 - 01.2002
No Degree -
WOODBRIDGE VOCATIONAL-TECHNICAL HIGH SCHOOL