Summary
Overview
Work History
Education
Skills
Timeline
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Jacquelyne Shaw

Lucerne Valley,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Remote Vacation Specialist

Mammoth Mountain Resorts
08.2023 - Current
  • Streamlined booking processes for improved efficiency and reduced errors in reservation management.
  • Maintained detailed client records in CRM systems ensuring all relevant information was readily available for future reference or followup.
  • Developed effective upselling techniques to promote additional products or services aligned with client needs, increasing revenue per booking.
  • Maintained strong relationships with vendors and suppliers to secure competitive pricing for travel packages and promotions.
  • Worked closely with management to develop strategic plans aimed at increasing market share and surpassing sales targets consistently.
  • Utilized expert knowledge of destination offerings to create customized itineraries tailored to individual preferences and interests.
  • Assisted clients with travel arrangements, including transportation, accommodations, and activity bookings, ensuring a stress-free vacation experience.
  • Monitored inventory availability across multiple channels ensuring optimal allocation of resources during peak seasons or promotional events.
  • Resolved customer complaints or issues promptly while maintaining a professional demeanor, leading to increased customer retention rates.
  • Provided exceptional pre-and post-travel support to clients addressing concerns or special requests ensuring an enjoyable overall experience.
  • Managed high volumes of inbound inquiries via phone, email, and chat platforms, delivering prompt and accurate responses to customer requests.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

General Merchandise Clerk

Stater Brothers Markets
04.2019 - 08.2023
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Participated in regular store audits, ensuring compliance with safety regulations and company standards.
  • Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
  • Streamlined receiving process by properly unloading trucks, verifying shipment contents, and organizing merchandise in designated storage areas before moving them onto the sales floor.
  • Contributed to increased sales through effective product displays and strategic merchandising techniques.
  • Completed efficient weekly pricing changes for general merchandise categories.
  • Fostered a positive work atmosphere by actively contributing ideas for improvement during staff meetings.
  • Trained new employees on store policies, procedures, and best practices for optimal job performance.
  • Assisted in inventory management by accurately tracking merchandise levels and reporting discrepancies to the supervisor.
  • Supported promotional events by setting up attractive displays according to planogram guidelines.

Call Center Representative

Big Bear Mountain Resort
12.2020 - 04.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Processed debit and credit card and electronic check payments.

Office Assistant

Big Bear Mountain Resort
12.2017 - 04.2019
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Maintained and updated office records, both digital and physical.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Collaborated with various departments to complete assigned tasks.
  • Delivered clerical support by handling range of routine and special requirements.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.

Vault Teller

First Mountain Bank
01.2016 - 11.2017
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
  • Properly processed deposits, withdrawals and payments for average of thirty customers daily.
  • Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
  • Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Maintained accurate cash balances through meticulous record-keeping and regular audits.
  • Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
  • Maintained strict confidentiality of bank records and client information.
  • Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
  • Executed wire transfers, stop payments and account transfers.
  • Educated customers on online banking and mobile banking applications.

Education

High School Diploma -

Norco High School
Norco, CA
06.2003

Skills

  • Exceptional communication
  • Organizational abilities
  • Travel planning expertise
  • Cultural Awareness
  • Client Relationship Building
  • Retail Sales
  • Hotel Accommodations
  • High volume environments
  • Mentoring and training
  • Administrative tasks
  • Company guidelines and procedures
  • Customer Service
  • Critical Thinking

Timeline

Remote Vacation Specialist

Mammoth Mountain Resorts
08.2023 - Current

Call Center Representative

Big Bear Mountain Resort
12.2020 - 04.2023

General Merchandise Clerk

Stater Brothers Markets
04.2019 - 08.2023

Office Assistant

Big Bear Mountain Resort
12.2017 - 04.2019

Vault Teller

First Mountain Bank
01.2016 - 11.2017

High School Diploma -

Norco High School

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Jacquelyne Shaw