Jacquelyn Horn

• General office management / cashier
• Coordinate communications, financial processing, recordkeeping, and other administrative functions.
• Track office supplies and restocked low items to keep team members on-task and productive.
• Contribute to a positive work environment by fostering strong working relationships among colleagues.
• Process sales orders, payments, and credits
• Balance cash drawer
• Complete banking order with armed guard
• Prepare and submit daily cash accounting report
• Actively work and resolve exception and error report
• Answer multi-line phone system, routing calls
• Maintain electronic and paper filing systems for easy retrieval of information.
• Reconcile account files and produce monthly reports.

• Order intake, phone, email and online
• Completed data entry for all processes
• Managed and scheduled inspector calendars
• Created invoices and collected/processed credit card payments
• Coordinated subcontractor inspections
• Setup internal work orders
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, while building strong relationships.

• Participated in developing Inventory control system
• Researched and resolved inventory issues
• Assisted in staging orders
• Monitored back orders and expediting
• Assessed tools to go back into inventory
• Created repair and out of stock inventory reports
• Input data into spreadsheets and databases.

• Supervised, trained and mentored new hires
• $1,000,000.00 financing approval sign off limit
• Senior-level portfolio, loan/lease reviewer
• Managed projects efficiently, ensuring timely delivery and high-quality results.
• Performed customer due diligence, risk assessment
• Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
• Responsible for completing and reporting 'SOX' audits
• Adhered to deadlines and monthly funding forecast goal
• Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
• Validated sales tax handling state wide
• Filed Uniform Commercial Code Property/Fixture filings
• Filed Real Property/Landlord Waivers in designated county
• Purchased rate locks from various sources

Sr. Production Coordinator

• Processed Conventional residential mortgages and refinances for B and C credits
• Assisted with pre-qualifications and rate locks
• Engaged with Loan officers, Real Estate agents, escrow companies, appraisers, inspector, insurance companies and customers
• Processed documentation for various type of financing agreements
• Approved and signed off on underwriter conditions
• Managed 30-50 files at different financing stages
• Worked effectively in fast-paced environments.

• Processed spare-part client orders and warranty replacements parts
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Supported field engineers on system startups
• Managed other locations inventory supply orders and service appointment requests
• Expedited repair and warranty replacement orders
• Completed invoicing and shipping documents for domestic freight carriers and international transport

• Cold call phone sales in highly competitive industry for domestic and international freight approximately 30 calls daily
• Set up new accounts for first time freight on board
• Maintained high call volume meeting daily call goals
• Adjusted sales strategies to recapture market segments and proactively identified through consistent communication.
• Supported current client base and increased service lines as needed
• Always asking for additional business on every call
• Negotiated pricing / and qualified discounts for new business while maintaining profitability
• Matched customers to products based on in-depth understanding of different business models and needs.

• In charge of office operations and staff
• Provided training and employee evaluations
• Managed loan pipelines efficiently for approximately 30 files, promptly addressing any issues or concerns that arose during the mortgage process.
• Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
• Collaborated with different lenders to find best possible deal for homebuyers.
• Explained entire mortgage loan process to borrower.
• Validated commission payouts to Loan Officers
• Pre underwrote all transactions prior to submitting to brokerage firms for final underwriting & funding
• Worked diligently with loan officers, credit companies, title companies, appraisers, insurance companies, and customers providing smooth traction from application to closing