Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Timeline
Receptionist

JACQUELYN ISABEL COLLINS

Lewis Center,OH

Overview

15
15
years of professional experience

Work History

StoreManager/Store Owner

The Spice & Tea Exchange Columbus
11.2019 - 10.2024
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Resolved customer complaints for improved store reputation and loyalty.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Established a welcoming atmosphere to encourage repeat business.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Fostered a positive work environment with open communication and feedback.
  • Improved customer retention rates by developing personalized shopping experiences.
  • Optimized pricing strategies to maximize revenue while maintaining customer loyalty.
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Optimized product positioning within the store layout to increase visibility of key items resulting in higher sales conversions.
  • Managed day-to-day business operations.

Team Leader/Department Manager

Meijer
07.2018 - 09.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisting fellow manager to operate the whole grocery store on the shift i'm assigned.
  • Helping out other departments where it's needed to assist customers.

Cashier

Meijer
10.2016 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced shopping experience, provided product information and location assistance.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Reduced processing errors by meticulously following transaction procedures.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Nurse Aide

Private Care
08.2009 - 09.2011
  • Prepared and served meals according to dietary restrictions and preferences, promoting proper nutrition and hydration.
  • Provided compassionate care to bedridden patients, preventing bedsores through regular repositioning.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with daily living activities using patient lift devices, ensuring safe and efficient transfers.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
  • Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Education

Bachelor of Science - Management

UPHR University of Perpetual Help Rizal
Las Pinas, Philippines
01-1998

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Friendly and positive
  • POS systems
  • Shift scheduling
  • Store operations
  • Team leadership
  • Goals and performance

Accomplishments

  • Supervised team of 10+ staff members.
  • Exceeded monthly store sales goals during Holiday season.
  • Made our store in top 16 twice out of 90+ stores during Christmas season.

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual
Ilokano
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

StoreManager/Store Owner

The Spice & Tea Exchange Columbus
11.2019 - 10.2024

Team Leader/Department Manager

Meijer
07.2018 - 09.2019

Cashier

Meijer
10.2016 - 06.2018

Nurse Aide

Private Care
08.2009 - 09.2011

Bachelor of Science - Management

UPHR University of Perpetual Help Rizal

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JACQUELYN ISABEL COLLINS