Jacquelyn Kaela Brunson
Alamogordo
Summary
Accomplished and results-oriented professional with a robust background in client success, strategic implementation, and team management. Proven ability to lead initiatives that drive employee engagement, enhance talent development, and accelerate organizational growth. Highly skilled in optimizing workflows, ensuring compliance, and leveraging data to inform key decisions. Seeking to transition into a Human Resources role where I can utilize my strong communication, analytical expertise, and operational insight to deliver high-impact HR solutions that foster a thriving workplace culture and support long-term business objectives.
Overview
11
11
years of professional experience
Work History
Client Success Representative
Cisive/PreCheck, Inc.
05.2014 - Current
- Partnered with external clients to ensure compliance with licensure requirements and HR policies, serving as a trusted advisor throughout the client lifecycle.
- Managed ongoing client accounts, fostering strong, long-term relationships and delivering exceptional customer support to drive satisfaction and retention.
- Analyzed and processed complex data files, establishing and maintaining seamless bi-directional integrations within HRIS systems.
- Conducted data scrubbing and provided technical file support, enhancing data accuracy, integrity, and overall system performance.
- Cultivated strong client relationships that fostered trust and loyalty, contributing to increased client retention and revenue growth.
Implementations Specialist
Cisive/PreCheck, Inc.
10.2016 - 02.2021
- Spearheaded the end-to-end implementation of technical systems, software, and hardware for external clients, ensuring projects were delivered on time and within scope.
- Facilitated comprehensive training sessions and provided ongoing end-user support to drive successful adoption during and after implementation.
- Developed and standardized training materials and processes, streamlining the client onboarding experience and improving overall efficiency.
- Served as the primary point of contact for new clients, maintaining clear communication and aligning implementation strategies with organizational objectives to ensure seamless transitions.
Public Records Supervisor
Cisive/PreCheck, Inc.
08.2017 - 06.2019
- Supervised a dynamic team of 25 professionals, driving high-quality performance and ensuring exceptional client satisfaction across all operations.
- Conducted comprehensive training programs, performance evaluations, and coaching sessions to foster continuous improvement and maximize team efficiency.
- Developed, implemented, and enforced policies and procedures to ensure full compliance with FCRA guidelines and regulatory standards.
- Identified opportunities for process optimization, streamlining workflows to enhance operational efficiency, reduce errors, and improve the accuracy of public record searches.
Public Records Investigator
Cisive/PreCheck, Inc.
11.2015 - 10.2016
- Conducted in-depth public record searches using online databases and other investigative tools, ensuring full compliance with FCRA regulations and internal company policies.
- Analyzed and interpreted returned records with precision, collaborating with external courts and agencies to verify the accuracy and validity of information.
- Effectively managed and prioritized workloads to maintain exceptional quality standards while consistently meeting and exceeding daily production targets.
- Demonstrated strong attention to detail and investigative skills, contributing to accurate and reliable reporting for clients.
Employment Verification Investigator
Cisive/PreCheck, Inc.
05.2014 - 11.2015
- Verified employment histories by confirming critical details such as employment dates, job titles, and supervisor feedback to support client hiring decisions with accuracy and reliability.
- Consistently surpassed production targets by balancing teamwork collaboration with strong independent initiative.
- Maintained meticulous attention to detail and adherence to confidentiality standards, ensuring high-quality verifications and client satisfaction.
Education
Bachelor of Business Administration - Human Resources
New Mexico State University
12-2024
High School Diploma -
Mayfield High School
Las Cruces, NM01.2006
Skills
- Human Resource Expertise: Compliance, HRIS systems, onboarding, and training
- Client Relationship Management: Account Management, customer relations and customer service
- Leadership: Team supervision, coaching, and performance evaluations
- Technical Proficiency: MS Office Suite (including Excel), Tableau, SAP, HRIS platforms, and database management tools
- Diversion, Equity, and Inclusion: Implementing DEI programs and fostering an inclusive workplace culture
Timeline
Public Records Supervisor
Cisive/PreCheck, Inc.
08.2017 - 06.2019
Implementations Specialist
Cisive/PreCheck, Inc.
10.2016 - 02.2021
Public Records Investigator
Cisive/PreCheck, Inc.
11.2015 - 10.2016
Client Success Representative
Cisive/PreCheck, Inc.
05.2014 - Current
Employment Verification Investigator
Cisive/PreCheck, Inc.
05.2014 - 11.2015
High School Diploma -
Mayfield High School
Bachelor of Business Administration - Human Resources
New Mexico State University
Similar Profiles
Robert StedefordRobert Stedeford
Customer Success Representative at Cisive/PreCheckCustomer Success Representative at Cisive/PreCheck
Eugenia GuerreroEugenia Guerrero
Accounts Receivable Specialist at Carco Group Inc. Dba PreCheckAccounts Receivable Specialist at Carco Group Inc. Dba PreCheck
BRAD WINTLENDBRAD WINTLEND
Client Account Manager/Sr. QA Specialist at PreCheck IncClient Account Manager/Sr. QA Specialist at PreCheck Inc