Summary
Overview
Work History
Education
Skills
Timeline
Certification
Work Availability
Work Preference
Software
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JACQUELYN GROVER

JACQUELYN GROVER

Batesburg,SC

Summary

Experienced leader with 25 years education in Healthcare and Government industries. Guiding teams, managing complex projects, eager to contribute to team success and further develop professional skills. Excels in developing efficient processes and ensuring high standards. Known for collaborative approach and commitment to excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Direct Support Professional

One Well Health Care
Butler, Pennsylvania
03.2023 - 08.2024
  • Assisting clients with PPD in their homes and in the community ·
  • Taught clients to be independent and confident in their daily lives ·
  • Successfully provided budgeting, personal and professional development to my clients. ·
  • Maintained clean, safe, and well-organized patient environment.

Personal Care Technician

Private Care Home Health
Mars, Pennsylvania
09.2020 - 07.2024
  • Cleaned home, prepped meals and taught client how to brush teeth, hair & getting dressed on a daily basis ·
  • Assisted patients with activities of daily living, promoting independence and dignity. ·
  • Collaborated with healthcare professionals to develop personalized care plans for optimal patient outcomes. ·
  • Coordinated appointments for additional services such as therapy sessions or specialist visits upon request from medical staff members involved in patient care teams.

Patient Support Specialist

Allegheny Health Network Hospital
Remote, PA
12.2019 - 12.2021
  • Answered incoming calls for referrals while Processing 150+ home health referrals daily ·
  • Utilization of ICD-10 codes for accuracy in processing Medical Device referrals and Home Health needs daily ·
  • Developed strong relationships with external vendors to ensure consistent supply levels for medical products required in daily operations ·
  • Conducted thorough insurance verification and pre-authorization tasks, minimizing billing errors and disputes

Sr. Product Support/Technical Support Manager

1Vision Veterans Affairs Medical
Remote, PA
01.2016 - 12.2019
  • Customer Relations Queue Manager facilitating 130+ emails daily
  • Call quality success rate 100%, First touch resolution rate 96%
  • Remotely Assist and educate Veteran's/Care Coordinator's
  • Training internal and external customers
  • Assisted in 1-15 enrollments daily · 30-60 registrations support daily
  • Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.

Office Manager/Code Enforcement Officer

Code Sys
Ellwood City, Pennsylvania
06.2006 - 12.2017
  • Manager of local Code Enforcement Office
  • Abatement of 86% of blight in community
  • 83% abatement of first correspondence letter
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Created weekly reports, spreadsheets, meetings
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Home Telehealth Program

UPMC Home Health
09.2011 - 01.2016
  • Less than 5% recall on installed products
  • Identify, develop and participate in process improvement opportunities for Telehealth delivery
  • Attend compliance training to adhere to organization standards of conduct, policies and procedures
  • Delivered Telehealth devices to CHF/COPD patients

Education

Medical Billing and Coding Certification - Medical Coding

ICTC
Indiana, PA
01.2024

Skills

  • EPIC

  • EHR

  • MEDICAL TERMINOLOGY

  • ICD-10-CM PROFICIENCY

  • CPT/HCPCS Level II coding

  • HEALTH INSURANCE COMPLIANCE

  • HIPAA COMPLIANCE

  • MEDICAL CODING GUIDELINES

  • MEDICAL CLAIMS PROCESSING

  • MEDICAL OFFICE ADMINISTRATION

  • ACCOUNTS RECEIVABLE

  • MEDICAL RECORDS MANAGEMENT

  • TEAMS/ZOOM

  • CLIENT DOCUMENTATION

  • APPOINTMENT SCHEDULING

Timeline

Direct Support Professional

One Well Health Care
03.2023 - 08.2024

Personal Care Technician

Private Care Home Health
09.2020 - 07.2024

Patient Support Specialist

Allegheny Health Network Hospital
12.2019 - 12.2021

Sr. Product Support/Technical Support Manager

1Vision Veterans Affairs Medical
01.2016 - 12.2019

Home Telehealth Program

UPMC Home Health
09.2011 - 01.2016

Office Manager/Code Enforcement Officer

Code Sys
06.2006 - 12.2017

Medical Billing and Coding Certification - Medical Coding

ICTC

Certification

  • CPC - Certified Professional Coder

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeInternship

Work Location

HybridRemoteOn-Site

Important To Me

Work-life balanceWork from home option401k matchCareer advancement

Software

EPIC

TEAMS

SALESFORCE

JIRA

MICROSOFT OFFICE

APPLICATION SOFTWARE

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