Jacquelynn Dale
Wilkesbarre,PA
Summary
Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Overview
17
17
years of professional experience
Work History
Intake Coordinator
Banyan Clearbrook Treatment Facilities
01.2023 - 10.2025
- Coordinated patient intakes, ensuring comprehensive collection of personal and medical information.
- Streamlined communication between patients, families, and treatment teams to enhance service delivery.
- Developed and maintained accurate documentation systems for patient records and intake processes.
- Trained new staff on intake procedures, fostering a collaborative team environment.
- Implemented process improvements that enhanced efficiency in managing patient intake workflows.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Maintenance
PSA REALTY
09.2018 - 04.2021
- General cleaning of building
- Basic maintenance and repair
- Identify maintenance issues and repairs
- Communicating with outside contractors
- Reduced downtime and maintenance costs through proactive equipment monitoring and preventive maintenance scheduling.
- Filed maintenance work order forms to notify maintenance of needed repairs.
Manager
BRICKS TAVERN/BRODY'S BIG BASS LAKE
05.2016 - 09.2017
- Delagating job duties to employees
- Scheduling employees hours
- General cleaning and light maintenance
- Responsible for daily cash deposits
Environmental Services
ST.LUKES MINERS MEMORIAL HOSPITAL
08.2008 - 01.2016
- Cleaning and Sanitization of hospital
- Light maintenance
- Overseeing other employees
- Delegating and scheduling duties to other employees
- Participating in yearly state inspections
- Ensured compliance with local, state, and federal regulations by regularly reviewing policies and procedures related to environmental services.
- Collaborated with environmental services staff to ensure proper cleaning, disinfection, and sterilization of patient care areas and equipment.
- Served as a liaison between the environmental services team and hospital administration, effectively communicating needs and feedback from both parties.
Education
High School Diploma -
PANTHER VALLEY HIGH
Summit Hill, PA06.2005
Skills
- Communicate and work well with others
- Basic maintenance knowledge
- Insurance verification
- Patient scheduling
- Scheduling appointments
- Charting and clinical documentation
- Teamwork and collaboration
- Time management
- Multitasking and organization
- Reliability
- Able to perform a combination of cleaning and maintenance duties
- Patient confidentiality
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
Timeline
Intake Coordinator
Banyan Clearbrook Treatment Facilities
01.2023 - 10.2025
Maintenance
PSA REALTY
09.2018 - 04.2021
Manager
BRICKS TAVERN/BRODY'S BIG BASS LAKE
05.2016 - 09.2017
Environmental Services
ST.LUKES MINERS MEMORIAL HOSPITAL
08.2008 - 01.2016
High School Diploma -
PANTHER VALLEY HIGH
P Craft Award
St. Lukes Hospital gives an award each year called the P Craft award. It is only awarded to one employee in the entire hospital. My last year that I worked there I won that award, for my outstanding ability to lead, work well with others, customer service , reliability, and dedication.