Jacquelynn Elliott
Statesville,NC
Summary
Results-driven professional with extensive customer service experience at Bj's Wholesale Club and the Nationwide Testing Association. Experienced in data entry and database management, ensuring accuracy and confidentiality. Proven ability to enhance team performance and customer satisfaction through effective communication and problem-solving skills. Committed to operational excellence and continuous improvement in data processes and customer service.
Overview
3
3
years of professional experience
Work History
Random Testing Coordinator/Data Entry
Nationwide Testing Association
Mooresville, NC
10.2024 - 03.2025
- Data entry
- Recorded drug and alcohol tests for over 30,000 companies
- Performed random Testing pulls
- Compiled and sent reports such as MIS reports, eligible pool lists, participants, incomplete testing, etc.
- Consortium calls
- Handled all pulling, excusing, and alternates for random testing
- Worked with auditors on a daily basis to send reports and information needed to ensure compliance with DOT
- Answered phones and emails and routed to correct departments
- Set up new companies for consortium and DOT testing (FTA, FRA, FAA, FMCSA, Pipeline and U.S. Coast Guard)
- Prepared affidavits and worked closely with drug testing sites to get information need to release results
Department Lead - Bakery
Bj's Wholesale Club
Mooresville, NC
03.2022 - 06.2024
- Followed safety protocols and company processes and procedures.
- Collaborated with senior management on strategic initiatives that impacted the overall business objectives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Monitored employee performance and provided feedback to ensure job expectations were met.
- Monitored operations and reviewed records and metrics to understand company performance.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Maintained positive working relationship with fellow staff and management.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Identified needs of customers promptly and efficiently.
Education
Some College (No Degree) - Nursing
Georgia Highlands College
Rome, GAHigh School Diploma -
Hanceville HIgh School
Hanceville, ALSkills
- Data entry
- Database management
- Customer relations
- Data verification
- Report generation
- Customer service
- Email communication
- Customer support
- Problem solving
References
References available upon request.
Timeline
Random Testing Coordinator/Data Entry
Nationwide Testing Association
10.2024 - 03.2025
Department Lead - Bakery
Bj's Wholesale Club
03.2022 - 06.2024
Some College (No Degree) - Nursing
Georgia Highlands College
High School Diploma -
Hanceville HIgh School
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