Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacquelynn Ellison

Wilmington,DE

Summary

Professional and Outgoing individual with a background in high-volume restaurant environments. Skilled in customer service, multitasking and time management. Team oriented personality with the willingness to advance in future oppertunities. Dedicated to giving every guest a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Server

Big Fish Grill
Wilmington, DE
04.2018 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Trained new employees to perform duties.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Property Cleaning Technician

ELM Properties
Wilmington, Delaware
07.2016 - 06.2018
  • Inspected equipment to ensure proper functioning.
  • Notified managers of repair needs or additions to building operating systems.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Performed deep cleaning tasks periodically such as waxing floors or shampooing carpets.
  • Sanitized kitchen surfaces such as countertops, sinks, microwaves, refrigerators.
  • Providing excellent customer service when dealing with tenants or landlords on site.

Server/Trainer

Bugaboo Creek Steakhouse
Newark , DE
02.2010 - 06.2016
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Coached staff members on best practices for optimizing server performance levels.
  • Performed opening and closing duties, such as setting up the dining area, restocking supplies, and checking equipment for proper functioning at the start of the shift.

Education

Real Estate Certification - Real Estate

Tri-State Real Estate Learning Center
Christiana, DE
08-2021

High School Diploma -

Alexis I. DuPont High
Greenville, DE
06-2005

Skills

  • Exceptional customer service
  • Point of Sale (POS) system operations
  • Strong Work Ethic
  • Effective customer upselling
  • Positive and professional
  • Cleaning and sanitizing
  • Attention to Detail
  • Collaboration and Teamwork

References

References available upon request.

Timeline

Server

Big Fish Grill
04.2018 - Current

Property Cleaning Technician

ELM Properties
07.2016 - 06.2018

Server/Trainer

Bugaboo Creek Steakhouse
02.2010 - 06.2016

Real Estate Certification - Real Estate

Tri-State Real Estate Learning Center

High School Diploma -

Alexis I. DuPont High

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Jacquelynn Ellison