Jacquelynn Hopkins
350 John Hunter Hwy Elora,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Biller/Medical Coder
HH Lincoln Health
05.2023 - 11.2023
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Determined proper billing codes for Hospitalist, 5 Specialty Clinics, and Pro fees.
- Handled patient account payments and provided information regarding outstanding balances.
- Processed medical record requests from insurance companies.
- Uploaded charts quarterly for chart audits.
- Processed monthly patient refunds.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
Physician Clinic Manager
HH Lincoln Health
02.2022 - 05.2023
- Hired, trained and supervised employees.
- Weekly meetings with providers to discuss their clinic concerns.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency
- Conducted frequent clinic walk-throughs to maintain safe work environment
- Ordered all office supplies.
- Monthly clinic reports for CFO.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Determined proper billing codes for Hospitalist, Clinics, and Pro fees.
- Uploaded charts quarterly for chart audits.
- Processed monthly patient refunds.
Front Desk Receptionist/Medical Coder
HH Lincoln Health
04.2019 - 02.2022
- Scheduled, coordinated and confirmed appointments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected copays and patient payments.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Correctly coded and billed medical claims for hospitalist and clinics.
Central Scheduler
HH Lincoln Health
03.2017 - 04.2019
- Upheld HIPAA regulations and standards for protecting patient information.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Communicated information to patients regarding test preparation.
- Followed up with patients to reschedule missed appointments.
Registration Representative- Coumadin Clinic
Huntsville Hospital Heart Center
05.2010 - 02.2017
- Completed registration paperwork, verifying accurate patient information.
- Assisted in processing patient payments via cash, checks and credit cards.
- Coordinated scheduling for patient follow-up appointments in accordance with mid-level providers request.
Registration Representative- Pre-Testing
Huntsville Hospital Medical Mall
01.2004 - 05.2010
- Scheduled patient appointments.
- Completed registration paperwork, verifying accurate patient information.
- Assisted in processing patient copays via cash, checks and credit cards.
Education
High School Diploma -
Bible Church Academy
Murfreesboro, TN05.2000
Skills
- Telephone Etiquette
- Scheduling
- Office Equipment Operations
- Payment Posting
- Data Entry
- Attention to Detail
- Cash Handling
- Customer Service
Certification
- Certified Professional Coder, AAPC - 2021
Timeline
Biller/Medical Coder
HH Lincoln Health
05.2023 - 11.2023
Physician Clinic Manager
HH Lincoln Health
02.2022 - 05.2023
Front Desk Receptionist/Medical Coder
HH Lincoln Health
04.2019 - 02.2022
Central Scheduler
HH Lincoln Health
03.2017 - 04.2019
Registration Representative- Coumadin Clinic
Huntsville Hospital Heart Center
05.2010 - 02.2017
Registration Representative- Pre-Testing
Huntsville Hospital Medical Mall
01.2004 - 05.2010
High School Diploma -
Bible Church Academy
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