Jacquelynn Lester
Fort Collins,CO
Summary
Insightful Life Coach familiar with substance use treatment protocols and life skill management. Adept at responding to emergency situations calmly and respectfully. Passionate about patient support and resource advocacy.
Overview
11
11
years of professional experience
Work History
Addiction Behavioral Coach
Turning Point Center for Youth/Family Development
12.2023 - Current
- Provided specific interventions and support to specialty population.
- Participated in developing treatment plans and interventions.
- Provided interventions to clients to focus on problem-solving, skills training, optimism and encouragement.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Supported individuals dealing with mental health and emotional issues.
- Designed safe and supportive environment for clients to discuss issues.
Co-Owner
Creative Coatings
10.2016 - 04.2020
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
Deli Worker
Hays Grocery Store
01.2015 - 12.2016
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Greeted customers at counter to fulfill requests and answer questions.
Telecommunications Worker
Bolder Calls/Insurance Company
11.2013 - 10.2015
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Education
Bachelors of Science (3.8 GPA) - Psychology And Addiction Counseling
Colorado State University
Fort Collins, CO05.2025
Associates/Psychology (3.58 GPA) - Psychology
Aims Community College
Greeley, CO05.2022
High School Diploma -
Longmont High School
Longmont, CO05.2012
Skills
- Social Skills Training
- Behavior Modification
- Collaborative Approach
- Empathy Development
- Feedback Delivery
- Personal Development Planning
- Self-Awareness Building
- Attention to Detail
- Problem-Solving
- Reliability
- Interpersonal Skills
- Mental Health Support
Timeline
Addiction Behavioral Coach
Turning Point Center for Youth/Family Development
12.2023 - Current
Co-Owner
Creative Coatings
10.2016 - 04.2020
Deli Worker
Hays Grocery Store
01.2015 - 12.2016
Telecommunications Worker
Bolder Calls/Insurance Company
11.2013 - 10.2015
Bachelors of Science (3.8 GPA) - Psychology And Addiction Counseling
Colorado State University
Associates/Psychology (3.58 GPA) - Psychology
Aims Community College
High School Diploma -
Longmont High School
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