Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Jacquelynn Maxvill

Las Vegas

Summary

Hardworking Casino Credit Supervisor, excelling in customer relations and dispute resolution. Proficient in Microsoft Excel and cash handling, I effectively enforce compliance and enhanced operational efficiency. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals. I maintain confidentiality and deliver exceptional service, ensuring customer satisfaction and loyalty.

Overview

15
15
years of professional experience

Work History

Casino Credit Supervisor

Palms Casino
02.2022 - Current
  • Assist with reconciliations and customer communications.
  • Prepare and send monthly credit statements.
  • Work with customers to answer questions, resolve disputes and research discrepancies.
  • Review and verify income, credit reports and gaming reports for each credit applicant.
  • Receive customer calls related to casino credit.
  • Make calls regarding customers' banking and gaming history.
  • Assist with collection recovery strategies to resolve customer issues and delinquent accounts.
  • Prepare spreadsheets for day to day credit usage.
  • Prepare spreadsheets for delinquent accounts.
  • Enforce company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Check customer identification and verify signatures for all front money and credit applications.
  • Protected customers by following information security procedures and maintaining confidentiality of transactions.

Cage Cashier

Harrah's Casino
11.2020 - 02.2022
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Processed various cash transactions and answered gaming customer questions.
  • Sold chips or tickets to patrons based on individual needs.
  • Performed check cashing for customers based on company policies.
  • Secured casino funds not in use after balancing cash drawer.
  • Checked customer identification and verified signatures for large transactions.
  • Protected customers by following information security procedures and maintaining confidentiality of transactions.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.

Dual Rate Supervisor

Mirage Hotel & Casino
11.2010 - 11.2021
  • Quickly and accurately counted drawers at start and end of each shift.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Monitored activities of cage personnel to maintain integrity of cage funds.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
  • Utilized accurate exchange rates to redeem foreign currencies.
  • Assisted guests with credit card advances, chip cash-outs and check cashing.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Checked customer identification and verified signatures for large transactions.
  • Protected customers by following information security procedures and maintaining confidentiality of transactions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Associate of Science - Business Management

Kaplan University
Davenport, IA

Skills

  • Microsoft Excel/Word
  • Casino Cash Trac
  • Veridocs
  • Konami
  • IGT
  • Central Credit
  • NCC
  • Documentation preparation
  • Scanner operations
  • Credit card processing
  • Cash handling and management

Languages

English
Native or Bilingual

Interests

I play roller derby

Timeline

Casino Credit Supervisor

Palms Casino
02.2022 - Current

Cage Cashier

Harrah's Casino
11.2020 - 02.2022

Dual Rate Supervisor

Mirage Hotel & Casino
11.2010 - 11.2021

Associate of Science - Business Management

Kaplan University

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