Jacquelynn McCrory
Gibsonburg
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Lead Certified Pharmacy Technician
Wood County Hospital
12.2016 - Current
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
- Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
- Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Develop monthly employee schedule
Assistant Manager
Cinemark
08.2013 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Pharmacy Diploma - Pharmacy
Professional Skills Institute
Maumee, OH10.2015
High School Diploma -
Troy High School
Troy, OH05.2013
Skills
- HIPAA Compliance
- Prescription Verification
- Medication Dispensing
- Drug Classification Knowledge
- Pharmacy Software Proficiency
- Pharmaceutical Calculations
- Sterile technique
- Insurance Billing
- Team Collaboration
- Problem-solving skills
- Patient confidentiality
- Typing Skills
Timeline
Lead Certified Pharmacy Technician
Wood County Hospital
12.2016 - Current
Assistant Manager
Cinemark
08.2013 - 12.2016
Pharmacy Diploma - Pharmacy
Professional Skills Institute
High School Diploma -
Troy High School
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