Jacquelynn M Ward

• Managed department with over 25 intake

representatives,

• Coordinated receipt and management of

durable medical equipment orders.

• Specialized in handling CPAP/BIPAP

referrals and resupply.

• Verified insurance

• Acquired necessary paperwork from

physicians to adhere to payer guidelines.

• Addressand resolved internal and external

complaints and concerns effectively to

achieve satisfaction.

• Compiled yearly evaluations focusing on

attendance and performance metrics.

• Supported team growth through targeted

coaching.

• Ensured seamless operations by stepping

in for absent team members.

• Directed candidate selection interviews.

• Utilized Microsoft Office 365 and multiple

healthcare and payer software platforms.

• Facilitated communication between customers and employers
• Conducted new employee orientation
• Answered multi-line phone system
• Assisted new customers through unemployment process for filing for benefits
• Facilitated education and assistance programs for customers in their communities
• Facilitated testing for the National Career Readiness Certificate testing
• Office Clerical duties

• Coordinated team operations to facilitate assistance for individuals with special needs in three Iowa counties.
• Supplied tailored local resource details to address specific needs.
• Defined specific objectives for treatment plans.
• Served as representative payee for multiple Social Security beneficiaries.
• Coordinated and revised schedules to meet patient care needs.
• Ensured accurate submission of service hours to billing department.
• Managed patient chart organization effectively.
• Facilitate orientation for new team members.
• Maintained detailed records of employee training sessions.
• Took charge of unfilled roles to meet service requirements.