Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Jacquelynn Sanford

LAS VEGAS,NV

Summary

Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Several years driving growth and brand recognition for major hotel chains. Methodical hotel manager offering several-year background planning, coordinating, marketing and administering hotel services. Well-versed in handling maintenance issues, developing budgets and inspecting facilities. Working knowledge of ms office paired with outstanding business acumen and excellent communication skills. Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

7
7
years of professional experience

Work History

Night Audit Manager

Green Valley Ranch Resort Spa & Casino
Henderson , Nevada
2012.07 - 2015.01
  • Processed payments from customers using established methods such as cash registers or electronic payment systems.
  • I ran every single report for hotel operations at night time. was also acting hotel/casino manager while on night audit.
  • I did check in/out any guest needing assistance.
  • Ensured compliance with hotel policies and procedures.
  • Managed and coordinated the daily activities of front desk staff.
  • Monitored and maintained accurate records of all transactions, including cash, credit cards and room charges.
  • Provided support to other departments such as housekeeping, security, maintenance when necessary.
  • Assisted guests with check-in and check-out processes as needed.
  • Provided training and guidance to new hires on proper night audit procedures.
  • Performed nightly audit functions in a timely manner to ensure accuracy in reports.
  • Maintained up-to-date knowledge of hotel services, amenities, rates, discounts and packages offered by the hotel.
  • Conducted regular inspections of front desk operations to maintain quality service standards.
  • Responded promptly to guest inquiries regarding reservations or other matters related to their stay at the hotel.
  • Resolved customer complaints in a professional manner.
  • Prepared end-of-day summary reports for management review.
  • Maintained an organized filing system for easy retrieval of documents related to night audit functions.
  • Identified discrepancies between actual transactions and paperwork completed by front desk staff.
  • Trained, developed and provided performance management initiatives to audit staff.
  • Made recommendations to resolve compliance audit findings.
  • Managed completion of planned audits, reviewed records, and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
  • Administered internal auditing programs through use of data analytics software.
  • Collecting large sums of money, and reporting as per regulations.
  • Supervising any other agents present.

Assistant Hotel Manager

Bally's Casino Hotel
Las Vegas , Nevada
2011.01 - 2012.07
  • Ensured all staff members had appropriate training and development opportunities.
  • Monitored hotel operations to ensure compliance with safety regulations, policies, and procedures.
  • Created a welcoming atmosphere by greeting guests upon arrival at the hotel premises.
  • Coordinated daily activities of front desk personnel to ensure smooth check-in and check-out processes for guests.
  • Conducted regular inspections of all public areas within the hotel premises.
  • Analyzed customer feedback data from surveys and implemented necessary changes accordingly.
  • Provided guidance and direction to subordinates while ensuring adherence to company policies and procedures.
  • Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
  • Implemented operational changes as needed in order to maximize efficiency of hotel operations.
  • Handled administrative duties such as preparing payrolls and managing staff schedules.
  • Reviewed employee performance evaluations on a regular basis to identify areas needing improvement.
  • Responded to customer inquiries about services, facilities, rates, and availability.
  • Prepared reports on occupancy levels, revenue projections, staffing needs.
  • Maintained accurate records of financial transactions and monitored budget performance.
  • Collaborated with other departments to coordinate service delivery across the organization.
  • Resolved customer complaints in an efficient manner in order to maintain high standards of hospitality services.
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Oversaw inventory management, ensuring adequate supplies while controlling costs.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
  • Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
  • Organized staff schedules, balancing workload and operational needs.
  • Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Implemented and monitored marketing and promotional strategies to increase occupancy rates.
  • Managed room allocations and bookings, optimizing occupancy and revenue.
  • Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
  • Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.

Rooms Coordinator

The Signature At Mgm Grand
Las Vegas , NV
2008.02 - 2011.08
  • Provided customer service regarding inquiries about accommodations, reservations, and other related services.
  • Communicated regularly with other departments such as housekeeping, maintenance, and security regarding guest requests or concerns.
  • Monitored room availability and kept accurate records of all bookings.
  • Created weekly reports detailing room occupancy rates, revenue projections, and other important metrics.
  • Collaborated closely with team members to provide exceptional customer service experiences.
  • Responded to guest complaints in a timely manner and took corrective action when necessary.
  • Identified opportunities for process improvement within the department.
  • Performed administrative duties such as filing paperwork and processing payments.
  • Coordinated housekeeping staff schedules to ensure that all guest rooms were cleaned on time.
  • Developed effective strategies for increasing repeat business from customers.
  • Trained new employees on how to use the software systems used by the department.
  • Assisted guests with check-in and check-out procedures, including providing information about hotel services and amenities.
  • Maintained an organized filing system for tracking room occupancy data.
  • Adhered to safety protocols at all times while working onsite or offsite.
  • Processed credit card transactions accurately and securely in accordance with PCI compliance regulations.
  • Verified the accuracy of billing invoices for guests' accounts.
  • Collaborated with front desk staff to address any discrepancies in daily occupancy reports.
  • Conducted regular inspections of rooms to ensure they met cleanliness standards.
  • Assisted with front desk operations during busy seasons including check-ins, check-outs, reservations and payment collections.
  • Fielded guest issues and complaints and reported to employees or general manager.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Verified customer credit to establish payment method for accommodations.
  • Offered guests beverages and refreshments upon check-in.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Built and maintained productive relationships with employees.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Issued room keys and escort instructions to bellhops.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Responded to and resolved guest issues or complaints.
  • Input and confirmed reservations for guests.

Education

Some College (No Degree) -

UNLV
Las Vegas, NV

Some College (No Degree) - General Studies

Bishop Gorman High School Catholic College Prep
Las Vegas

Skills

  • Employee Scheduling
  • Complaint resolution
  • Networking and relationship building
  • Property Management Systems
  • Staff Training and Development
  • Health and safety compliance
  • Complaint Handling
  • Task Delegation
  • Guest Relations Management
  • Guest satisfaction tracking
  • VIP services
  • Guest experiences
  • Staff Supervision
  • Employee Development
  • Cash Handling
  • Revenue Generation

Affiliations

I play lots of chess. I enjoy puzzles. I also love to read. I'm very much into sports and will always be an athlete.

Accomplishments

Employee of the month, twice. I went through a management training and etiquette training. I held the long term record for best upgrade sales.

Timeline

Night Audit Manager

Green Valley Ranch Resort Spa & Casino
2012.07 - 2015.01

Assistant Hotel Manager

Bally's Casino Hotel
2011.01 - 2012.07

Rooms Coordinator

The Signature At Mgm Grand
2008.02 - 2011.08

Some College (No Degree) -

UNLV

Some College (No Degree) - General Studies

Bishop Gorman High School Catholic College Prep
Jacquelynn Sanford