Jacquelynn Smith
Hoover,AL.
Summary
www.linkedin.com/in/jackie-smith-716a9b150
Self-motivated person looking to secure a partnership with an established organization that is seeking an individual that is not afraid of hard work, loves a challenge, excels working well alone or on a team and has the highest level of integrity and loyalty.
Overview
9
9
years of professional experience
Work History
Patient Access Coordinator
Rheumatology Care Center
04.2023 - Current
- Trained new staff on hospital processes and procedures.
- Collected and entered patient demographic and insurance data for new and established patients.
- Secured patient information and confidential medical records in compliance with HIPAA.
RECEPTIONIST ADMINISTRATOR
Heart South Cardiovascular Group PC
11.2020 - 04.2023
- Use internal software to check in and establish patients to their respective doctors by taking co-pays, adding insurance cards and accurately applying sensitive information to update patient charts
- Scheduled initial and return appointments for testing or follow-up appointments for patients, adhering to internal policies while accommodating individual patient needs
- Oversee office equipment maintenance to support continuous and uninterrupted operations.
Head Cashier
The Home Depot
02.2019 - 11.2020
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls with over 15 cashiers per day.
SERVICE DESK ASSOCIATE
The Home Depot Inc
07.2014 - 02.2019
- Front desk, call management, sales and returns, routing, order management in multiple operating systems, tool, equipment and vehicle rentals.
- Trained and mentored new services desk personnel with best learning processes.
- Initiated cross-selling and up-selling conversations to promote customer product purchases and generate sales.
SERVER AND BARTENDER
On Tap Restaurant
05.2016 - 06.2017
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Business Management, Production and Operations Management
University of Alabama
Birmingham, AL12.2019
Skills
- Team Management and Development
- Fanatical Customer Service
- Project Management
- Communication
- Critical Thinker
- Operating Systems
Accomplishments
- THD Management Fast Track Training and Development 2019
- Dance Away Diabetes Charity Drive 4 years raising over $16,000
- Breast Cancer 5K run organizer team 4 years.
Timeline
Patient Access Coordinator
Rheumatology Care Center
04.2023 - Current
RECEPTIONIST ADMINISTRATOR
Heart South Cardiovascular Group PC
11.2020 - 04.2023
Head Cashier
The Home Depot
02.2019 - 11.2020
SERVER AND BARTENDER
On Tap Restaurant
05.2016 - 06.2017
SERVICE DESK ASSOCIATE
The Home Depot Inc
07.2014 - 02.2019
Bachelor of Science - Business Management, Production and Operations Management
University of Alabama
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