Summary
Overview
Work History
Education
Skills
Timeline
Intern

Jacquelynn Vivero

Newport News,Virginia

Summary

Dedicated and customer-focused Call Center Representative with a strong background in handling high-volume inbound calls, resolving customer concerns, and providing exceptional service. Adept at utilizing CRM systems, troubleshooting account issues, and delivering accurate information with professionalism and empathy. Recognized for excellent communication skills, attention to detail, and the ability to maintain customer satisfaction in fast-paced environments

Overview

12
12
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
10.2024 - Current
  • Helped store management meet standards of service and quality in daily operations.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Import Client Solutions Representative

CMA-CGM America LLC
09.2021 - 05.2024
  • Entered and maintained comprehensive records of client interactions including notes about conversations held, advice given or received, decisions made
  • Conducted detailed research to ensure that all information provided was accurate and up to date
  • Displayed strong organizational skills while managing multiple projects simultaneously
  • Partnered with colleagues from other departments to provide quality customer service while demonstrating strong organizational and communication skills to result in a positive outcome.
  • Performed administrative tasks such as filing documents and updating records.

Customer Service Representative

Geico Insurance
08.2020 - 09.2021
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates, along with utilizing problem-solving techniques to identify solutions for complex customer inquiries
  • Utilized problem-solving skills to identify potential issues and resolve them in an efficient manner.
  • Identified opportunities for upselling additional products or services based on customer needs.

Sous Chef

Edgeworth Park
11.2019 - 08.2020
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees
  • Resolved conflicts between team members promptly using sound judgment based on company policies
  • Collaborated with senior management on special projects involving cross-functional teams
  • Analyzed and resolved quality and customer service issues, recommending/implementing system improvements.
  • Created a positive work environment by encouraging teamwork among staff members.

Household Chef

WindsorMeade of Williamsburg
05.2018 - 12.2019
  • Coordinated with vendors for quality assurance
  • Liaised regularly with upper management to ensure alignment of goals and objectives while collaborating with other departments to ensure timely completion of projects within budget constraints
  • Provided leadership during times of organizational change or crisis situations.
  • Planned menus, ordered supplies and managed kitchen staff.
  • Organized special events such as banquets or buffets requiring complex menus or decorations.

Education

Associate degree -

ECPI University
Newport News, VA

Skills

  • Time Management
  • Leadership
  • Microsoft Systems
  • Staff training & coaching
  • Quality assurance
  • Problem-solving abilities
  • Effective Communication
  • File Management
  • Data Entry
  • Customer Relationship Management (CRM)
  • Staff management
  • Staff supervision

Timeline

Shift Supervisor

CVS Pharmacy
10.2024 - Current

Import Client Solutions Representative

CMA-CGM America LLC
09.2021 - 05.2024

Customer Service Representative

Geico Insurance
08.2020 - 09.2021

Sous Chef

Edgeworth Park
11.2019 - 08.2020

Household Chef

WindsorMeade of Williamsburg
05.2018 - 12.2019

Associate degree -

ECPI University

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Jacquelynn Vivero