Jacquelynn G Young
Customer Success Manager
Dallas,TX
Summary
Client-first Customer Success Manager with 10+ years of experience in post-sale onboarding, strategic account planning and enterprise level compliance support. Passionate about understanding people and driving success through collaborative learning and practical problem-solving. Skilled in building trusted client relationships, resolving complex technical issues, and navigating regulatory and operational guidelines to support high visibility enterprise clients while consistently maintaining 100% SLA compliance.
Overview
20
20
years of professional experience
2016
2016
years of post-secondary education
Work History
Client Success Manager - Enterprise
Indeed, Inc
Austin, TX (remote)
08.2021 - 08.2024
- Built and maintained trusted relationships with a 50+ client book of business for white glove enterprise clients, anticipating needs and delivering tailored solutions to support success
- Collaborated with cross-functional teams to ensure seamless onboarding and compliance alignment for ATS integrations and XML file builds, successfully supporting integration for over 100 platforms month over month
- Prepared documentation and reports to track compliance-related metrics and process-driven activities, improving reporting accuracy by 20% and supporting monthly audits across three departments..
- Communicated directly with clients to ensure data privacy and regulatory adherence.
- Advised on budget and job ad strategies while ensuring compliance best practices.
- Troubleshot advanced technical issues, minimizing impact to client experience.
Sr. Account Manager
AT&T-Global Payment Strategies
01.2014 - 12.2019
- Managed $6B+ in deposits, detecting ledger discrepancies and ensuring FDIC and NACHA compliance.
- Negotiated SLAs with vendors to align operations with regulatory standards and reduce costs.
- Partnered with major banks to implement ACH and digital solutions, ensuring compliance with transaction guidelines.
- Maintained secure access to financial data, adhering to compliance and regulatory standards.
- Coordinated remittance processes for audit readiness and legal compliance.
Quality Process Manager
AT&T Remittance Operations
01.2011 - 01.2014
- Developed fraud detection protocols and vendor compliance guidelines.
- Collaborated with law enforcement by providing SPI documentation and affidavits.
- Recognize and resolve breach of Service Agreement by vendors
- Evaluate and restructure research guidelines resulting in improved processing times
- Local PEI coordinator creating a professional platform of expression between executives and workforce
- Approve Affidavits for unresolved government warrants
- Create SPI profiles for law enforcement agencies
- Initiate affidavits for unresolved government warrants
- Awarded AT&T President's Circle Award for outstanding achievement in restructuring workplace culture
Financial Systems Specialist
AT&T Remittance Operations
01.2008 - 01.2011
- Initiated and resolved deposit discrepancies between the company and bank
- Researched bank accounts to determine if debits/credits were uploaded and reconciled while maintaining a less than ninety day outstanding
- Worked with management in implementing new programming applications
- Served as SME and primary point of contact for escalations and expedited resolution requests
Account Manager
AT&T-Emerging Markets
01.2005 - 01.2008
- Anticipate and prevent potential technical issues arising from the transition to digital products
- Create cost analysis spreadsheets for potential clients highlighting the benefits of products
- Troubleshoot advanced technical issues and create an alternate plan of resolve for new clients
- Served as Chief Steward to help resolve conflict and/or breach of contract between union and management
- Top sales performer, exceeding all sales goals
- Direct and indirect customer education of digital services
- Responsible for building community relationships through product knowledge and direct community participation
Education
Associates of Arts -
Tarrant County College
BA - Organizational Psychology (in Progress)
University of North Texas Dallas
Skills
Salesforce
Jira
Zendesk
Service Now
Workday
Slack
Tableau
Confluence
Timeline
Client Success Manager - Enterprise
Indeed, Inc
08.2021 - 08.2024
Sr. Account Manager
AT&T-Global Payment Strategies
01.2014 - 12.2019
Quality Process Manager
AT&T Remittance Operations
01.2011 - 01.2014
Financial Systems Specialist
AT&T Remittance Operations
01.2008 - 01.2011
Account Manager
AT&T-Emerging Markets
01.2005 - 01.2008
Associates of Arts -
Tarrant County College
BA - Organizational Psychology (in Progress)
University of North Texas Dallas
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