Nicole Galvan
Houston,TX
Summary
Experienced and dependable single mother with a proven track record of leadership and capable to complete tasks efficiently in various settings. I consider myself to be dedicated and resilient, with a strong ability to adapt and learn quickly in any given situation. Highly-motivated, with exceptional interpersonal skills and a strong desire to take on new challenges, being able to work under pressure maintaining a clear mind while staying calm under stressful situations.
I am a Safety-minded individual with a strong work ethic and effective communication skills, adept in manual labor, equipment operation, and maintaining a clean and organized workspace, also known for conflict resolution proficiency and high ethical standards, with the ability to work alone or with others to consistently exceed expectations.
Overview
5
5
years of professional experience
Work History
Assembly Line Leader
Honeywell
Nebras, NE
01.2023 - 06.2024
- Conducted regular performance reviews of team members to ensure goals were being met.
- Participated in regular meetings with department heads to discuss current projects, upcoming tasks, and potential risks associated with them.
- Inspected finished products to ensure they met company standards prior to shipment.
- Created a positive work environment by encouraging open communication among all personnel involved in production operations.
- Trained new employees in proper use of tools, equipment, and materials needed for the job.
- Provided guidance and support to workers regarding their duties and responsibilities.
- Resolved conflicts between personnel on the assembly line as they arose.
- Developed innovative solutions for increasing throughput levels while maintaining quality assurance standards.
- Ensured compliance with company policies and safety regulations at all times.
- Maintained detailed records of each product produced on the assembly line.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Directed and coordinated production activities, encouraging employees to meet specifications.
Service Manager
Chipotle Grill
Houston, TX
08.2022 - 01.2023
- Developed strategies for improving customer experience.
- Monitored service performance metrics to identify areas of improvement.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Provided comprehensive training to new employees on delivering exceptional customer service in alignment with company policies.
- Resolved customer complaints quickly and effectively.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
Assistant Manager
Little Caesars Pizza
HOUSTON, TX
10.2019 - 05.2022
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
Education
GED -
Harris County Department of Education
Houston, TXSkills
- Verbal and written communications
- Proficiency in Spanish
- Problem-solving and decision- making abilities
- Ability to stay calm under pressure
- Teamwork
- Independent and self-reliant
- Critical thinking and attention to detail
- Interpersonal proficiency
- Energetic and motivated
- Resiliant and committed
Languages
English
Full Professional
Spanish
Professional
Affiliations
- Hiking
- Bike riding
- Swiming
- Taking my kids to the park
Timeline
Assembly Line Leader
Honeywell
01.2023 - 06.2024
Service Manager
Chipotle Grill
08.2022 - 01.2023
Assistant Manager
Little Caesars Pizza
10.2019 - 05.2022
GED -
Harris County Department of Education
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