Jacquelyn Smith
Garland
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Advanced Agent
DaBella Hike Improvement
09.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Optimized scheduling system to ensure timely follow-ups with potential leads.
- Boosted team productivity by implementing collaborative communication platform.
- Maintained a professional demeanor with high-quality phone etiquette and exceptional listening skills.
- Ensured smooth communication between clients, staff, and management through professional phone etiquette and message handling.
Waitress Trainer
Texas Road House
06.2023 - 09.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Sales Representative
1-800 CONTACTS
09.2021 - 07.2022
- Boosted customer interaction using creative methods.
- Delivered exceptional customer support to ensure satisfaction.
- Handled outbound and inbound calls effectively.
- Performed evaluations to confirm accuracy of coverage during intake processes.
Manager
Panera Bread
01.2016 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High school diploma -
Mckinney Boyd High School
Skills
- Inventory Control
- Retail Sales
- Restaurant Management
- Leadership
- Supervising experience
- Computer skills
- Food service
- Management
- Customer service
- Microsoft Office
- Recruiting
- Time management
- Schedule management
- Payroll
- Retail management
- Office manager experience
- Event Planning
- Store Management Experience
- Merchandising
- Profit & Loss
- Computer skills
- Documentation review
- Filing
- Microsoft Excel
- Front desk
- Organizational skills
- Bilingual
- Phone etiquette
- Budgeting
- Microsoft Word
- Problem-solving skills
- Positive attitude
- Customer service and care
- Relationship building
- Clear communication
- Customer complaint resolution
- Documenting information
- Call management
- Sales force
Certification
Food Safety Manager
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Advanced Agent
DaBella Hike Improvement
09.2024 - Current
Waitress Trainer
Texas Road House
06.2023 - 09.2023
Sales Representative
1-800 CONTACTS
09.2021 - 07.2022
Manager
Panera Bread
01.2016 - 08.2021
High school diploma -
Mckinney Boyd High School
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