Summary
Overview
Work History
Education
Skills
Timeline
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Jacquena "Jaq" Bentz

Jacquena "Jaq" Bentz

Summary

Results-driven professional with proven ability to establish rapport with clients. Dedicated and motivated to maintain customer satisfaction and contribute to company success. Strong interpersonal skills and commitment to excellence enable effective addressing of client needs and exceeding expectations. Focus on building long-lasting relationships and driving positive outcomes to deliver exceptional service and drive business growth.

Overview

12
12
years of professional experience

Work History

District Manager

House of Pipes/Smoke and Vape
12.2018 - 10.2024
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Maintained high standards of quality control to ensure customer satisfaction
  • Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Implemented effective upselling techniques to increase sales of promotional items or add-ons
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
  • Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
  • Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
  • Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
  • Assisted in inventory management by monitoring stock levels at the checkout counter
  • Resolved customer complaints regarding pricing errors or product availability with professionalism
  • Trained new employees on operating cash registers effectively
  • Suggested alternative products when requested items were out of stock
  • Performed opening/closing duties including counting money in the register before/after shifts
  • Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
  • Developed rapport with regular customers by remembering their preferences and providing personalized service
  • Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction

Pet Sitter

Rover.com
11.2017 - Current
  • Provided exceptional care and attention to pets, ensuring their safety, comfort, and well-being
  • Followed detailed instructions from pet owners regarding feeding schedules, medication administration, and exercise routines
  • Maintained a clean and sanitary environment for pets by regularly cleaning litter boxes, cages, and play areas
  • Engaged in interactive playtime with pets to promote physical activity and mental stimulation
  • Ensured timely arrival at scheduled appointments with clients' pets without any delays or issues
  • Managed multiple pet households simultaneously while maintaining individualized care for each animal's specific needs
  • Communicated effectively with pet owners on a regular basis to provide updates on their pets' activities and well-being
  • Built strong relationships with both human clients and their furry companions through consistent reliability and trustworthiness
  • Adhered strictly to dietary restrictions provided by pet owners to ensure proper nutrition for each individual animal under my care
  • Demonstrated strong knowledge of different breeds' characteristics and temperaments in order to tailor care accordingly

Cannabis Harvest and Cultivation Temp

Noblecraft Cannabis
10.2018 - 11.2018
  • Performed various manual labor tasks on the farm, including planting, harvesting, and cultivating crops
  • Maintained a clean and organized work environment to ensure safety and efficiency
  • Provided support during seasonal activities such as planting seasons or harvest periods when additional manpower was required

Cashier

Walmart
11.2016 - 12.2016
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Implemented effective upselling techniques to increase sales of promotional items or add-ons
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs

Customer Service Representative

Convergys
11.2015 - 10.2016
  • Was on 3 different contracts, including technical support for Intuit's Quickbooks Online, taking care of consumers having trouble with reconciling, or technical issues on their accounting software.
  • I also did customer support for both Nike.com and Alliant Energy.
  • On Nike.com I placed orders, exchanges, helped with finding consumers the proper product, submitted technical support tickets for the website whenever a consumer was having issues, along with took feedback on our products from consumers.
  • On the Alliant Energy contract I collected customer feedback and made process changes to exceed customer satisfaction goals, took payments, and helped people turn their power back on.
  • On all 3 contracts I provided accurate and appropriate information in response to customer inquiries, worked with upper management to ensure appropriate changes were made to improve customer satisfaction, and built customer loyalty by placing follow-up calls for customers who reported product issues.

Deli Cook/Gas Attendant

Pilot Flying J
06.2015 - 11.2015
  • Emptied all trash cans and replaced liners, pumped gas, cleaned showers.
  • Cleaned and restocked deli items, consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
  • Followed proper food handling methods and maintained correct temperature of all food products.
  • Quickly and courteously resolved all guest problems and complaints.
  • Set up and performed initial prep work for food items such as soups, salads, and baked items.
  • Displayed a positive and friendly attitude towards customers and fellow team members.
  • Correctly and safely operated all kitchen equipment in accordance with set guidelines.
  • Built and fostered a team environment.

Farm Hand

Little Paradise Acres
06.2013 - 04.2015
  • Adhered to high standards of safety, cleanliness and professionalism.
  • Dusted and mopped all hard surfaces.
  • Raked leaves, cut and watered grass and picked up garbage to maintain grounds.
  • Emptied all trash cans and replaced liners.
  • Moved and carried equipment and furniture.
  • Cleaned and maintained barns and coops and swept floors.
  • Made sure animals were fed on time with proper amounts.
  • Trimmed and styled animal coats according to owner instructions and breed standards.
  • Prioritized animal safety and comfort at all times.
  • Talked to animals to soothe them and familiarize them with the human voice.
  • Fed and cared for goats, a llama, chickens, geese, and ducks while their owners were traveling, or busy throughout the day.
  • Developed long-term relationships with client and bonded with their animals through regular contact.
  • Fed and watered animals each day.
  • Fed animals twice daily and made sure they had access to fresh water at all times.
  • Did a bit of tractor work as well.

Education

Psychology

Portland Community College
Portland, OR
01-2029

Diploma -

North Marion High School
Aurora, OR
01.2015

Skills

  • Strong organizational abilities
  • Customer engagement
  • Proficient in upselling products
  • Prioritization and scheduling
  • Customer-focused technical assistance
  • Supply chain oversight
  • Operational efficiency management
  • Experienced in Quickbooks Online management

Timeline

District Manager

House of Pipes/Smoke and Vape
12.2018 - 10.2024

Cannabis Harvest and Cultivation Temp

Noblecraft Cannabis
10.2018 - 11.2018

Pet Sitter

Rover.com
11.2017 - Current

Cashier

Walmart
11.2016 - 12.2016

Customer Service Representative

Convergys
11.2015 - 10.2016

Deli Cook/Gas Attendant

Pilot Flying J
06.2015 - 11.2015

Farm Hand

Little Paradise Acres
06.2013 - 04.2015

Psychology

Portland Community College

Diploma -

North Marion High School

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