JACQUES BAUGUS
North Las Vegas,NV
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
13
13
years of professional experience
Work History
Store Manager
AutoZone
North Las Vegas, NV
01.2025 - Current
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Identified opportunities for cost savings through waste reduction initiatives.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Planned special promotions or discounts based on market trends.
- Implemented successful business strategies to increase revenue and target new markets.
- Updated and maintained store signage and displays.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and company policies.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Managed daily banking activities such as deposits and withdrawals.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Performed regular price checks to ensure competitive pricing.
- Maintained accurate records of employee performance reviews.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed strategies to maximize sales and profitability.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Implemented efficient systems for tracking stock movement.
Unit Manager
CAPITAL ONE SERVICES, LLC
COLUMBUS, OH
04.2012 - 01.2024
- Created reports on departmental activities for senior management review.
- Identified and oriented new staff members before deployment to assigned stations.
- Maintained accurate records of employee attendance and leave requests.
- Implemented new technologies to streamline workflow processes within the unit.
- Oversaw daily operations of unit, ensuring efficiency and compliance with company policies.
- Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
- Led recruitment efforts, interviewing, hiring, and training new staff members.
- Coordinated with other departments to facilitate smooth workflow and achieve company objectives.
- Monitored daily operations, ensuring compliance with applicable laws and regulations.
- Resolved complex customer service issues in a timely manner.
- Facilitated team meetings to communicate targets, share updates, and gather feedback.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Created customer surveys to track customer satisfaction.
- Established strong partnerships with internal departments such as sales, marketing and IT teams to ensure effective implementation of projects.
- Implemented new strategies for improving customer experience through better communication channels such as email, text messaging or web chat support.
- Implemented strategies to enhance customer satisfaction and loyalty.
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
- Developed employee performance and satisfaction optimization programs.
- Determined and formulated policies, procedures and business strategies to meet growth objectives of company.
- Updated customer accounts, addresses and contact information within call management databases.
- Analyzed data from various sources to identify trends in customer inquiries and complaints.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Participated in the recruitment and selection process for new team members.
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
- Oversaw daily operations of call center team, ensuring adherence to performance standards.
- Met call center financial objectives by estimating requirements and preparing annual budgets.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Created, recommended and implemented policies and procedures for operational and staffing resources.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Prepared reports on team performance, customer feedback, and operational metrics for senior management.
- Facilitated communication between team members to foster a positive work environment.
Education
Bachelor of Science - Sound Engineering
The Art Institute of Las Vegas
Las Vegas, NV06-2018
High School Diploma - General High School Curriculum
Desert Pines
Desert Pines, NVSkills
- Great Communication
- Leadership
- Analytical Review
- Coaching and Developing
- Conflict Management
- Inventory management
- Employee training
- Cash handling
- Customer service
- Sales analysis
- Performance monitoring
- Team leadership
- Cost reduction
- Relationship building
- Operational compliance
- Staff recruitment
- Data analysis
- Problem solving
- Partnership building
- Operations
- Operations management
- Policies and procedures
- Leading staff meetings
- Employee retention strategies
- Documentation and reporting
- Store operations
- Performance reviews
- Loss prevention
- Promotions management
- Mathematical aptitude
- Loss prevention procedures
- Operational efficiency
- Training and mentoring
- Process improvements
- Employee supervision and motivation
- Goals and performance
- Recruiting and hiring
- Project management
- Team leadership and coaching
- Leadership development
Timeline
Store Manager
AutoZone
01.2025 - Current
Unit Manager
CAPITAL ONE SERVICES, LLC
04.2012 - 01.2024
Bachelor of Science - Sound Engineering
The Art Institute of Las Vegas
High School Diploma - General High School Curriculum
Desert Pines
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