Jacques Bekker
Gwynn Oak,MD
Summary
Dynamic and reliable professional with a polished image and a strong commitment to service excellence, honed at DoorDash. Proven ability to efficiently manage multiple tasks while ensuring customer satisfaction. Skilled in effective communication and decision-making, consistently achieving high ratings through timely and accurate deliveries.
Experienced with organizing recreational activities to enhance guest experiences and satisfaction. Utilizes clear communication and strong organizational skills to coordinate events and programs effectively. Track record of fostering positive and inclusive environment that encourages participation and enjoyment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dasher
DoorDash
10.2024 - Current
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated various routes using GPS technology to optimize delivery times.
- Communicated effectively with customers to confirm order details and address inquiries.
- Maintained cleanliness and organization of delivery equipment to uphold safety standards.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Ensured order accuracy, double-checking items before leaving the pickup location.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Pool Building and Services
Galloway Pool Services
02.2023 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Recreation Attendant and Setup of Rides
Majestic Midways
03.2012 - 01.2023
- Supervised daily operations of recreational facilities, ensuring safety and enjoyment for all guests.
- Trained new staff on operational procedures and customer service standards to enhance team performance.
- Coordinated scheduling of activities and events, optimizing resource allocation and participant engagement.
- Implemented inventory management processes, tracking equipment usage to maintain optimal stock levels.
- Resolved guest inquiries and concerns promptly, enhancing overall customer experience through effective communication.
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
- Actively participated in ongoing professional development opportunities to enhance knowledge of industry trends.
- Inspected park and recreational areas regularly to maintain safe and clean premises.
- Maintained inventory of equipment, stored and retrieved guest-requested items and assembled and disassembled equipment.
- Conducted regular facility walkthroughs, identifying potential hazards or maintenance needs for prompt resolution.
- Provided information about facilities, entertainment options and rules and regulations to visitors.
- Inspected equipment to detect wear and damage, and conducted minor repairs such as oiling parts.
- Maintained a safe and clean recreational environment, ensuring the well-being of patrons.
- Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
- Facilitated positive guest interactions by proactively resolving issues and concerns as they arose.
- Trained new staff members on policies, procedures, and best practices to uphold consistent service standards across the team.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Explained and demonstrated games and attractions to assist guests.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Built and established positive relationships with patrons, team members and supervisors.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Issued tickets to customers and collected payment and fees for desired services.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Recreation Attendant
Playworld
03.2011 - 09.2011
- Supervised daily recreational activities to ensure participant safety and enjoyment.
- Developed engaging programs that promoted physical fitness and social interaction among attendees.
- Trained new staff on operational procedures and emergency protocols to enhance service quality.
- Maintained equipment and facilities, ensuring a safe and clean environment for all users.
Amusement Ride Operator
Majestic Midways
03.2009 - 10.2009
- Operated amusement rides ensuring compliance with safety regulations and guest satisfaction.
- Trained new operators on ride protocols and safety procedures to enhance team efficiency.
- Conducted daily inspections of rides, identifying maintenance needs and reporting issues promptly.
- Assisted in managing crowd control and ensuring safe loading/unloading of guests on attractions.
Education
Scuba Dive Instructor - Diving
Into The Blue
Seapoint South Africa04-2016
High School Diploma -
Intec College
Thornton South Africa12-1999
Skills
- Efficient decision making
- Calm resilience
- Consistent reliability
- Workplace safety awareness
- Polished professional image
- Service excellence
- Effective time management
- Effective customer communication
- Consistent driving reliability
- Active driver's license
- Approachable demeanor
- Effective team collaboration
- Effective problem resolution
Certification
- Scuba dive instructor certificate 2016
- Dive Training
- Certified instructor
- Licensed Instructor, Bauer Breathing air Compressor and Emergency first response instructor
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Timeline
Dasher
DoorDash
10.2024 - Current
Pool Building and Services
Galloway Pool Services
02.2023 - 10.2024
Recreation Attendant and Setup of Rides
Majestic Midways
03.2012 - 01.2023
Recreation Attendant
Playworld
03.2011 - 09.2011
Amusement Ride Operator
Majestic Midways
03.2009 - 10.2009
Scuba Dive Instructor - Diving
Into The Blue
High School Diploma -
Intec College