JACQUES CINEUS
CYPRESS
Summary
Dynamic Operations Manager with a proven track record at Marksman Security, excelling in risk assessment and team management. Enhanced operational efficiency through strategic training programs and streamlined processes, resulting in improved service delivery. Adept at fostering strong client relationships while ensuring compliance with security protocols and optimizing resource allocation. Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detail-oriented collaborator with a solid record of accomplishments in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Marksman Security
Houston
06.2025 - Current
- Oversaw daily operations to ensure smooth workflow and compliance with security protocols.
- Managed staff scheduling to optimize resource allocation and enhance team efficiency.
- Developed training programs for new employees on security procedures and equipment usage.
- Coordinated security assessments to identify vulnerabilities and recommend improvements.
- Communicated with clients to address concerns and maintain strong relationships.
- Implemented operational policies to streamline processes and improve service delivery.
- Supervised the day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training, and inventory control.
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Field Supervisor
Marksman Security
Houston
09.2024 - Current
- Assessed company security risks and developed actionable solutions to be presented to management.
- Facilitated communication between these security teams and other departments for a cohesive environment.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Developed emergency evacuation plans and conducted drills to ensure preparedness.
- Oversee daily operations of facility access control system; issuing access cards and codes as needed.
- Delegated team tasks and assigned security personnel to posts or patrols.
- Enforce security policies and procedures to maintain a safe environment for staff and visitors.
- Provided security team leadership and contributed to on-call duties.
- Recorded required data for incident reports and files.
Director of security
Marksman Security
Houston
01.2025 - 06.2025
- Developed security protocols to safeguard organizational assets and personnel.
- Led incident response teams during security breaches and emergencies.
- Conducted risk assessments to identify vulnerabilities in security systems.
- Trained staff on security awareness and emergency procedures regularly.
- Managed relationships with law enforcement and emergency services for coordination.
- Kept staff aware of security and safety concerns with regular meetings and drills.
- Facilitated communication between departments regarding safety issues to facilitate the quick resolution of problems.
- Supervised staff responsible for providing customer service at entrances and exits and ensuring that visitors are properly identified before entering the premises.
Supervisor of Operations
Ranger Guard
03.2020 - 08.2024
- Lead and train security staff, ensuring policy adherence and efficient shift scheduling
- Oversee surveillance, conduct inspections, and respond to security breaches promptly
- Coordinate with law enforcement during emergencies and prepare detailed incident reports
- Optimized security protocols, resulting in enhanced incident response times and improved overall safety measures across multiple sites
- Fostered strong partnerships with local law enforcement, leading to more effective coordination during emergencies and streamlined information sharing
- Developed acomprehensive incident reporting system, ensuring thorough documentation and facilitating data-driven security improvements
- Created detailed plans for new projects or initiatives involving multiple stakeholders.
Assistant General Manager of Operations
La Fitness
Pompano Beach
01.2019 - 03.2020
- Revolutionized member engagement strategies, driving substantial increases in retention rates and overall satisfaction at La Fitness
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured that all operational tasks were completed within established timeframes.
- Motivated employee performance and satisfaction through fair evaluation, process review, and mentoring.
- Developed strategic plans for improving operational processes and increasing productivity levels.
- Assessed sales reports, activity reports, and financial statements to measure productivity and goal realization.
- Improved productivity initiatives, managing budgets and accounts, coordinating itineraries, and scheduling appointments.
- Structured HR consulting services to support clients during organizational developments and changes.
- Assisted in the recruitment process by conducting interviews, making hiring decisions, and onboarding new hires.
CUSTOMER SERVICE/STOCK CLERK
Publix Supermarket
Boca Raton
12.2018 - 01.2019
- Managed shipments, verified merchandise accuracy, improved inventory systems
- Enhanced inventory audits, identified discrepancies, ensured record precision
- Collaborated with purchasing, monitored stock levels, optimized order placement
- Organized storage, prevented overstocking, maintained product quality
- Streamlined shipment procedures, reduced errors, boosted operational efficiency
- Conducted thorough inventory audits, identifying and resolving discrepancies to maintain precise stock records and support informed business decisions
- Implemented creative storage solutions, maximizing space utilization and improving accessibility of high-turnover items for enhanced operational flow
- Optimists inventory management through data-driven audits, enhancing stock accuracy and supporting informed decision-making for improved operational efficiency
Education
High School -
Deerfield Beach High School My Husba My Husb My Hus My Hu My H My My M
Deerfield Beach01.2019
Some College (No Degree) - Psychology
Palm Beach State College
Lake Worth, FLSkills
- Customer Service
- Inventory Management
- Order Processing
- Communication
- Problem-Solving
- Administrative
- Teamwork
- Organization
- Security
- Team Management
- Risk Assessment
- Compliance
- Quality control
- Budget development
- Staff scheduling
Languages
- Haitian Creole (Native)
- French (Native)
- English (Native)
- 3
Certification
- LEVEL 2 UNAREMED
- LEVEL 3 AREMED
- CPR/AED
Timeline
Operations Manager
Marksman Security
06.2025 - Current
Director of security
Marksman Security
01.2025 - 06.2025
Field Supervisor
Marksman Security
09.2024 - Current
Supervisor of Operations
Ranger Guard
03.2020 - 08.2024
Assistant General Manager of Operations
La Fitness
01.2019 - 03.2020
CUSTOMER SERVICE/STOCK CLERK
Publix Supermarket
12.2018 - 01.2019
High School -
Deerfield Beach High School My Husba My Husb My Hus My Hu My H My My M
Some College (No Degree) - Psychology
Palm Beach State College