Claudena Jacques
Miami
Summary
Results-driven Customer Service Professional with expertise in transaction processing and managing high-pressure situations. Committed to enhancing customer satisfaction and operational efficiency. Experienced Security Officer focused on safety and incident response, effectively managing access control and maintaining secure environments while delivering outstanding service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Walgreen's Pharmacy
Miami
02.2026 - Current
- Processed customer transactions accurately at Walgreen's Pharmacy checkout, ensuring smooth and timely service.
- Assisted customers in locating products and addressing inquiries, enhancing overall shopping experience.
- Managed cash register operations and maintained accurate cash drawers.
- Handled returns and exchanges in accordance with store policies, maintaining customer satisfaction and trust.
- Provided excellent customer service in high-pressure situations.
Security Officer
Six4 Protection & Private Security Affiliates
Miami
01.2026 - Current
- Monitored premises, enhancing safety and security for clients and staff.
- Responded promptly to incidents, ensuring proper protocols were followed.
- Managed access control by verifying identification of visitors and employees.
- Documented daily activities and incidents in security logs, maintaining accurate records for review.
- Provided customer service by assisting visitors with inquiries and directions.
- Conducted regular security patrols of facility grounds and parking areas, ensuring comprehensive coverage and visibility.
Package Handler
Amazon
Miami
09.2024 - 02.2026
- Operated warehouse equipment safely to transport goods within the facility.
- Sorted packages to ensure timely delivery to designated areas.
- Inspected incoming and outgoing shipments to uphold quality and accuracy standards.
- Adhered to safety protocols while working in a fast-paced environment.
- Collaborated with team members to optimize workflow during peak times.
Education
Some College (No Degree) - Cyber Security
Miami Dade College
Miami, FL04-2026
Skills
- Client relations
- Payment collection
- Guest services
- Merchandise restocking
- Attention to detail
- Team collaboration
- Cyber security fundamentals
- Risk assessment
- Security monitoring
- Incident response
Languages
English
Professional
French
Professional
Certification
- Class D Security License
Timeline
Customer Service Cashier
Walgreen's Pharmacy
02.2026 - Current
Security Officer
Six4 Protection & Private Security Affiliates
01.2026 - Current
Package Handler
Amazon
09.2024 - 02.2026
Some College (No Degree) - Cyber Security
Miami Dade College