Jacques Corbeil
West Rutland, VT,VT
Summary
Dedicated Customer Service Representative with a strong background in complaint resolution, customer relationship management, and team collaboration. Committed to enhancing customer satisfaction through effective communication and problem-solving skills. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Marineengine.com
Brandon, Vermont
04.2014 - 11.2025
- Provided exceptional customer support through phone and email communications.
- Resolved customer inquiries regarding marine products and services effectively.
- Collaborated with team members to streamline support processes and enhance service quality.
- Educated customers on product features and usage to improve satisfaction.
- Handled warranty claims and returns according to company policies.
- Maintained knowledge of marine industry trends to assist customers accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Vehicle/Equipment Maintenance Technician
Norwich University
Northfield, Vermont
04.2004 - 06.2012
- Diagnosed equipment issues and performed necessary repairs on various machines.
- Conducted routine inspections to ensure proper functioning of equipment systems.
- Collaborated with teams to implement preventive maintenance schedules effectively.
- Maintained detailed records of service and maintenance activities for compliance.
- Assisted in training new staff on equipment operation and safety protocols.
- Operated hand tools and machinery while adhering to safety guidelines consistently.
- Coordinated with vendors for parts procurement and equipment servicing needs.
- Supported emergency repair efforts to minimize downtime in critical operations.
- Performed routine inspection and maintenance of equipment to streamline machinery function.
Education
Harwood Union HS
Moretown, VT06-1989
Skills
- Customer relationship management
- Product knowledge
- Order tracking
- Warranty processing
- Complaint resolution
- Marine industry knowledge
- Team collaboration
- Service quality improvement
- Effective communication
- Problem solving
- Time management
- Relationship building
- Promotional support
- Client relations
- Documentation
- Call center experience
- Professional telephone demeanor
- Customer consulting
- Active listening
- Staff education and training
- Email management
- Technical troubleshooting
- Merchandise upselling
- Problem resolution
- Order fulfillment
- Conflict resolution
- Follow-up skills
- Punctuality and reliability
Education and Training
other
References
References available upon request.
Timeline
Customer Service Representative
Marineengine.com
04.2014 - 11.2025
Vehicle/Equipment Maintenance Technician
Norwich University
04.2004 - 06.2012
Harwood Union HS