JACQUES CRUMP
Atlanta,GA
Summary
Solutions professional with strong background in devising and implementing effective client solutions. Adept at fostering team collaboration to drive results and deliver value in dynamic environments. Skilled in problem-solving, strategic planning, and client engagement. Known for reliability and adaptability to evolving needs, ensuring successful project outcomes.
Overview
11
11
years of professional experience
Work History
Product Solutions Consultant
Fiserv
07.2021 - Current
- Lead initiatives to implement and support gift card solutions for SMB clients, acting as a liaison between clients and internal teams to ensure high-quality service and project alignment with business objectives
- Oversee product data migration and client-facing application implementations, ensuring seamless transitions and high adoption rates
- Conduct client training sessions and deliver communications for new product features, increasing client engagement and satisfaction scores by 20%
Real Estate Agent (Sales and Rentals)
The Element Group
12.2020 - Current
- Manage property listings and client engagements, successfully closing sales by guiding clients through property tours, inspection processes, and contract negotiations
- Collaborate with lenders, inspectors, and escrow companies to ensure smooth transactions, achieving a 100% closing rate on managed properties
Sr. Business Analyst - Consultant
Charter Communications (Capgemini)
11.2019 - 05.2020
- Spearheaded automation initiatives by drafting Functional Business Documents, collaborating with onshore and offshore teams to enhance Metasolv M6 functionality
- Organized daily stand-up meetings to identify and resolve IT roadblocks, improving project efficiency and reducing development timelines by 15%
- Created and maintained a Requirements Traceability Matrix to ensure alignment between client needs and project deliverables
Business Analyst / Technical Analyst - Consultant
Cox Communications (Capgemini)
03.2019 - 11.2019
- Supported CCPA compliance by coordinating with privacy team members to develop documentation and align IT practices with regulatory standards
- Engaged with SMEs to assess data lineage, enhancing data privacy practices and minimizing compliance risk across departments
IT Business Analyst
State Farm
06.2013 - 08.2018
- Managed end-to-end processes for mobile application development, from requirements gathering to release coordination, achieving a 90% success rate in agile project delivery
- Acted as Lead Business Analyst for high-priority projects, conducting user story reviews and maintaining product backlogs to ensure timely and effective development
- Produced user guidelines for internal and external stakeholders, improving customer onboarding and system usage by 25%
Education
Bachelor of Science - Electrical Engineering
Southern University And A&M College
Baton Rouge, LA01-2000
Skills
- Sales support
- Business analysis
- Software implementation
- Requirements gathering
- Product knowledge
- Product demonstration
- Technical documentation writing
- Teamwork and collaboration
- Problem-solving
- Effective communication
- Client relationship management
Timeline
Product Solutions Consultant
Fiserv
07.2021 - Current
Real Estate Agent (Sales and Rentals)
The Element Group
12.2020 - Current
Sr. Business Analyst - Consultant
Charter Communications (Capgemini)
11.2019 - 05.2020
Business Analyst / Technical Analyst - Consultant
Cox Communications (Capgemini)
03.2019 - 11.2019
IT Business Analyst
State Farm
06.2013 - 08.2018
Bachelor of Science - Electrical Engineering
Southern University And A&M College
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