Jacques Epandi
Placentia,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Concierge
Essex Skyline
Santa Ana, CA
09.2021 - Current
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Answered guest questions regarding local area, facilities and amenities.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Built and maintained productive relationships with employees.
- Placed orders for and picked up flowers for guests.
Security Officer
Essex Pinnacle
Santa Ana, CA
01.2020 - 10.2021
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored surveillance cameras and responded to suspicious activity.
- Responded to alarms and conducted investigations as required.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Maintained high levels of alertness throughout shifts.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
Food Delivery Driver
Postmates
Hollywood, CA
01.2017 - 01.2020
- Ensured that the correct order was delivered to the customer.
- Provided excellent customer service throughout the delivery process.
- Carried food in insulated bags to maintain hot or cold temperature.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Delivered fresh food to customers across local area.
- Followed all safety protocols while driving.
- Navigated local streets and highways with ease using GPS system.
- Maintained cleanliness of vehicle interior and exterior.
- Contacted customers if there were delays in delivery due to traffic or other issues.
Assistant Store Manager
Izacc
Paris , Ile De France
01.2016 - 01.2017
- Adhered strictly to cash handling procedures when dealing with monetary transactions.
- Handled customer complaints professionally and courteously.
- Greeted customers and provided assistance with product selection.
- Provided excellent customer service by responding promptly to customer inquiries.
- Organized store shelves to keep merchandise organized and easy to locate.
- Performed daily opening and closing procedures according to company policies.
- Assisted in creating an inviting shopping environment by keeping the shop clean and tidy at all times.
- Maintained accurate records of sales and inventory levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Shop Seller
Mango Men
Roissy-en-France, Ile De France
09.2015 - 12.2015
- Adhered strictly to cash handling procedures when dealing with monetary transactions.
- Handled customer complaints professionally and courteously.
- Greeted customers and provided assistance with product selection.
- Maintained records related to sales for store management.
- Ticketed, arranged and displayed merchandise to promote sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Maintained visually appealing and displays through optimal use of lighting and signage.
- Kept detailed track of inventories and supplies using computer software.
- Assisted parts personnel with managing inventory, receiving and stocking.
Shop Seller
Courir
Rosny Sous Bois, Seine Saint Denis
01.2015 - 08.2015
- Adhered strictly to cash handling procedures when dealing with monetary transactions.
- Handled customer complaints professionally and courteously.
- Greeted customers and provided assistance with product selection.
- Provided excellent customer service by responding promptly to customer inquiries.
- Performed daily opening and closing procedures according to company policies.
- Assisted in creating an inviting shopping environment by keeping the shop clean and tidy at all times.
- Performed cashier duties such as processing payments, issuing receipts, and handling returns.
- Maintained accurate records of sales and inventory levels.
- Helped shop personnel complete assignments.
- Completed daily checklists for smooth shop operations.
Shop Seller
Foot Locker, Nike
Champs-Élysées, Ile De France
02.2014 - 11.2014
- Adhered strictly to cash handling procedures when dealing with monetary transactions.
- Handled customer complaints professionally and courteously.
- Greeted customers and provided assistance with product selection.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
Lycée Lino Ventura
Ozoir La Ferriere06-2010
Skills
- Customer Service
- Event Planning
- Travel Coordination
- Guest Relations
- Cash Handling
- Guest Experiences
- Outstanding Customer Service
- Strong Work Ethic
- Training and Mentoring
- Hospitality
- Excellent Multitasking
- Team Supervision
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- Music
- Fashion
- Soccer
Timeline
Concierge
Essex Skyline
09.2021 - Current
Security Officer
Essex Pinnacle
01.2020 - 10.2021
Food Delivery Driver
Postmates
01.2017 - 01.2020
Assistant Store Manager
Izacc
01.2016 - 01.2017
Shop Seller
Mango Men
09.2015 - 12.2015
Shop Seller
Courir
01.2015 - 08.2015
Shop Seller
Foot Locker, Nike
02.2014 - 11.2014
High School Diploma -
Lycée Lino Ventura