Jacques Epandi
Hawthorne,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Concierge / Secutity
Black Exclusive / Sentral (Respara)
Brentwood, CA
09.2024 - Current
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Handled incoming and outgoing mail and packages.
- Coordinated maintenance requests for office equipment and facilities.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained a clean and organized reception area to uphold company image.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Perfect understanding of Riseio.
Concierge
Essex Skyline
Santa Ana, CA
09.2021 - 06.2024
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to all customer inquiries via telephone, email, or face-to-face contact while maintaining a friendly demeanor.
- Organized packages received by mail or courier on behalf of guests, while ensuring they are properly tracked.
- Acknowledged and greeted guests entering or leaving the building, promoting a pleasant environment.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Entered work orders for housekeeping, pest control, and maintenance issues.
Security Officer
Essex Pinnacle
Santa Ana, CA
01.2020 - 10.2021
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Responded to alarms and conducted investigations as required.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
Food Delivery Driver
Postmates
Hollywood, CA
01.2017 - 01.2020
- Ensured that the correct order was delivered to the customer.
- Provided excellent customer service throughout the delivery process.
- Carried food in insulated bags to maintain hot or cold temperature.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Delivered fresh food to customers across local area.
- Followed all safety protocols while driving.
- Navigated local streets and highways with ease using GPS system.
- Maintained cleanliness of vehicle interior and exterior.
- Contacted customers if there were delays in delivery due to traffic or other issues.
Assistant Store Manager
Izacc
Paris , Ile De France
01.2016 - 01.2017
- Adhered strictly to cash handling procedures when dealing with monetary transactions.
- Handled customer complaints professionally and courteously.
- Greeted customers and provided assistance with product selection.
- Provided excellent customer service by responding promptly to customer inquiries.
- Organized store shelves to keep merchandise organized and easy to locate.
- Performed daily opening and closing procedures according to company policies.
- Assisted in creating an inviting shopping environment by keeping the shop clean and tidy at all times.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed frequent walk-throughs, and directed team members to correct issues impacting store appearance or professionalism.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Shop Seller
Mango Men
Roissy-en-France, Ile De France
09.2015 - 12.2015
- Handled customer complaints professionally and courteously.
- Greeted customers and provided assistance with product selection.
- Ticketed, arranged and displayed merchandise to promote sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine their wants or needs.
Shop Seller
Courir
Rosny Sous Bois, Seine Saint Denis
01.2015 - 08.2015
- Handled customer complaints professionally and courteously.
- Greeted customers and provided assistance with product selection.
- Provided excellent customer service by responding promptly to customer inquiries.
- Performed daily opening and closing procedures according to company policies.
- Assisted in creating an inviting shopping environment by keeping the shop clean and tidy at all times.
- Performed cashier duties such as processing payments, issuing receipts, and handling returns.
- Assisted parts personnel with managing inventory, receiving and stocking.
Shop Seller
Foot Locker, Nike
Champs-Élysées, Ile De France
02.2014 - 11.2014
- Adhered strictly to cash handling procedures when dealing with monetary transactions.
- Handled customer complaints professionally and courteously.
- Greeted customers and provided assistance with product selection.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
Lycée Lino Ventura
Ozoir La Ferriere06-2010
Skills
- Customer Service
- Event Planning
- Travel Coordination
- Guest Relations
- Cash Handling
- Guest Experiences
- Outstanding Customer Service
- Strong Work Ethic
- Training and Mentoring
- Hospitality
- Excellent Multitasking
- Team Supervision
Affiliations
- Music
- Fashion
- Soccer
Timeline
Concierge / Secutity
Black Exclusive / Sentral (Respara)
09.2024 - Current
Concierge
Essex Skyline
09.2021 - 06.2024
Security Officer
Essex Pinnacle
01.2020 - 10.2021
Food Delivery Driver
Postmates
01.2017 - 01.2020
Assistant Store Manager
Izacc
01.2016 - 01.2017
Shop Seller
Mango Men
09.2015 - 12.2015
Shop Seller
Courir
01.2015 - 08.2015
Shop Seller
Foot Locker, Nike
02.2014 - 11.2014
High School Diploma -
Lycée Lino Ventura
Similar Profiles
Henry CardonaHenry Cardona
Valet Manager at Black ExclusiveValet Manager at Black Exclusive
Karmel WigginsKarmel Wiggins
DTLA - Penthouse Office Associate at Black Exclusive Group, Inc.DTLA - Penthouse Office Associate at Black Exclusive Group, Inc.
Jonilyn De ArrozJonilyn De Arroz
Operations Manager at Concentrix Malaysia, Level UP, NU Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 5047Operations Manager at Concentrix Malaysia, Level UP, NU Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 5047