Jacques Ishmal
Columbia,SC
Summary
Healthcare professional with strong foundation in patient care and medical support. Adept at handling patient needs, collaborating with healthcare teams, and ensuring clean and safe environment. Known for reliability, adaptability, and commitment to achieving positive patient outcomes.
Overview
25
25
years of professional experience
Work History
NURSING ASSISTANT
William Jennings Bryan Dorn Veterans Affairs Medical Center
01.2023 - Current
- Provide direct care for patients
- Observe changes in residents' conditions and act accordingly, within assigned role
- Perform basic skills such as taking a patient's temperature, pulse, blood pressure, respiration, and more
- Ensure patients are prepared for tests
- Accompany patients to procedures when appropriate
- Monitor and document patient intake and output
- Report deviations in a timely and accurate manner
- Maintain positive therapeutic relationships by displaying respect for human dignity with patients, family members, and significant others
- Perform aspects of nursing care to meet patient needs
- Engage patients in the recovery process
- Answer call lights promptly and take appropriate actions
- Assist in the full range of nursing care for patients and residents with physical and behavioral problems under the direction of supervisors
- Clearly explain care programs, requirements, and available options
- Document care given
- Gather relevant documents and data from multiple systems, when necessary, and resolve requests and questions
- Operate a computer and computer systems to draw from multiple databases to perform tasks such as establishing cases, tracking cases, and monitoring workloads
- Utilize word processing, spreadsheets, databases, and software to manage information
- Obtain essential information as required and schedule services in compliance with local policies and directives
- Accurately utilize equipment such as bladder scan, continuous passive motion device, blood glucose monitoring machine, specimen collection, and more
- Expert skill in working out solutions to problems and questions related to the work environment
- Quickly assimilate disparate data, render knowledgeable and accurate assessments of the implication of such data, and make decisions, estimates, and recommendations under conditions of urgency and pressure
- Communicate effectively with others, both orally and in writing
- Conduct thorough research as necessary to provide accurate information
- Consistently exhaust all available resources to assist patients, family members, coworkers, and supervisors as appropriate
- Display active listening skills and a high level of empathy for veterans and their family members
- Provide ongoing operational support to individuals within the organization to achieve greater efficiencies and to support management goals, mission effectiveness, and program accomplishment
- Reputation for going above and beyond
- Utilize email to draft correspondence, summarizing the facts of an issue as well as options for resolution
- Process incoming and outgoing materials such as emails, instant messaging, correspondence, reports, memoranda, and other forms of written communication
- Clearly explain information such as pertinent policies, laws, and regulations to meet service requests
- Respond to and address patient, family, and co-worker needs with knowledge and empathy
- Supported needs of 50+ residents under long-term care.
IFBA TECHNICIAN
Westinghouse Electric Company, LLC
10.1999 - 01.2023
- Provided oversight for all tasks related to nuclear fuel production, waste reduction, and quality assurance
- Solved technical issues regarding the development, management, and implementation of regulatory activities related to safety, reliability, maintainability, and availability
- Ensured compliance with regulatory requirements and corporate policies
- Received and evaluated evidence, reports, and data
- Developed facts and evidence for evaluating conflicting statistics and figures
- Resolved cases involving highly controversial issues
- Analyzed complex nuclear and non-nuclear projects and equipment designs in order to make safety, health, quality, and compliance recommendations to management
- Operated and calibrated specialized equipment using approved procedures and techniques
- Applied expert knowledge of nuclear safety principles, practices, policies, orders, bulletins, procedures, licensing basis, technical specification, national codes, regulations, and standards in industrial safety and quality assurance to comply with the Nuclear Regulatory Commission (NRC)
- Researched, studied, and analyzed policies, laws, and regulations of various Federal, state, and commercial programs and made recommendations to senior management
- Interpreted policies and regulations to ensure were effectively communicated to all personnel
- Utilized technical expertise to oversee program issues and identify challenges
- Interacted frequently with management to review and develop strategic goals
- Made recommendations to senior level management regarding organizational goals, plans, and policies to successfully develop and maintain effective, efficient, and safe program operations
- Consistently met or exceeded management and organizational strategic goals and objectives through implementation of short and long-term projects and action plans
- Provided routine, timely, and effective analyses of all equipment to ensure working order
- Routinely conducted research, reviews, and analyses in support of regulatory and technical projects associated with multiple engineering disciplines and outside organizations such as contractors and other stakeholders
- Conducted and monitored visual, mechanical, and dimensional inspections
- Developed and issued procedures governing actions related to inquiries, investigations, and inspections by organizations external to the organization to ensure standardization of inspection procedures
- Formulated inspection policies and procedures
- Liaised as final quality control point for all substantiated and non-substantiated investigations
- Directed actions to resolve ambiguities between evidence of record and documented findings
- Planned and assigned work to team members responsible for interactions with customers
- Educated team members on best practices
- Displayed knowledge of conflict management and problem-solving techniques to negotiate agreements and settle disputes equitably
- Reviewed and wrote technical reports, drawing logical conclusions to make recommendations adhering to established policies
- Gathered data and information, using analysis of comparative research and written recommendations of complex engineering and operational methods
- Interpreted broad directives and policies from various agencies to execute chemical and physical measurements in accordance with approved procedures
- Conducted quality control analyses by comparing manufacturing results to established procedures
- Stayed abreast of policy changes from higher headquarters to develop and adhere to new procedures
- Outstanding history of building and maintaining relationships, earning trust, respect, and solid business acumen in diverse organizational settings through dependability, communication skills, vision, technical excellence, and meticulous follow-through
- Collaborated with internal and external auditors to provide certified lab analyses
- Wrote and reviewed highly technical documents for accuracy, quality, and quantity / identity of materials inspected
- Released data using area-specific software as well as other means of written communication to include memos, standardized reports, and standard operating procedures for employees
- Presented results in oral and written formats, including presentations for senior level management
- Managed approximately 30+ incoming calls, emails, and faxes per day from customers
Education
Master of Business Administration - Management
Strayer University
Columbia, SC06.2017
Bachelor of Arts - Management
Strayer University
Columbia, SC09.2015
Skills
- Equipment Operation & Maintenance
- Team & Project Oversight
- Quantitative & Qualitative Analysis
- Customer Service
- Analytical & Critical Thinking Skills
- Process Improvement & Simplification
- Oral & Written Communication Skills
- Patient-focused care
Additionalinformation - Volunteerexperience
Volunteer Firefighter, Westinghouse Electric Company, LLC, 1999-2005
Clearance
Understand the SF-86 and security clearance process; prepared to complete.
Personal Information
Citizenship: U.S. Citizen
Timeline
NURSING ASSISTANT
William Jennings Bryan Dorn Veterans Affairs Medical Center
01.2023 - Current
IFBA TECHNICIAN
Westinghouse Electric Company, LLC
10.1999 - 01.2023
Master of Business Administration - Management
Strayer University
Bachelor of Arts - Management
Strayer University
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