Jacques Johnson
Dallas,TX
Summary
Network Support Engineer and Operations Leader with 10+ years of experience spanning network support, logistics, production management, and inventory control. Proven record of improving system reliability, operational efficiency, and team performance in fast-paced environments. Adept at troubleshooting complex technical issues, leading cross-functional teams, and driving continuous improvement through data-driven decision-making.
Overview
12
12
years of professional experience
Work History
Network Support Engineer
Sierra Wireless
05.2022 - Current
- Oversaw patch testing and deployment. Script network software pushes and uninstalls
- Provided faculty and staff with security software and network configuration support
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
- Investigated and corrected problems with cellular internet modems
- Diagnosed network problems involving combination of hardware, software, power, and communications issues
- Supported users in setup of wireless bridge networks
- Completed 350+ new/support dispatches each month at over 80% success rate
Production Manager
Renaissance Repair and Supply
01.2019 - 02.2022
- Managed a team of 30 employees with a 98% - 100% production completion rate
- Directed recruiting, hiring, and coaching production personnel
- Reviewed work for quality and compliance with company standards
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials
- Implemented quality controls system to review products against technical specifications and corporate standards
- Utilized data analysis tools to identify and resolve production issues
Inventory and Shipping Supervisor
Sierra Wireless
01.2016 - 01.2019
- Supervised a team of 20 associates
- Controlled and maintained company inventory with an accuracy rate of 99.95%-100% month over month
- Completed and shipped orders in a timely manner
- Optimized and implemented shipping and receiving strategies by selecting best carriers, routes, and methods
- Arranged local, domestic, and international shipments according to postal, shipper, and foreign regulations
- Conducted monthly training programs with employees to promote familiarity with company products and applications
Production manager
Integracore ATL
01.2014 - 01.2016
- Verified accuracy of physical and electronic transactions in production
- Completes work orders and processed production-related paperwork
- Continually improved processes, procedures, and trained team members
- Coordinated daily with operations manager to develop production forecasts and provide breakdowns of daily, weekly, and monthly goals
- Provided training and internal instructions to line workers
Education
Bachelor of Business Management - Logistics
University of North Texas
Denton, TX01.2020
Bachelor of Business Management - undefined
Chattahoochee Technical College
Marietta, GA01.2017
Skills
- Network Support & Troubleshooting
- Patch Testing & Deployment
- Cellular & Wireless Networking
- Hardware & Software Diagnostics
- Inventory & Logistics Management
- Team Leadership & Training
- Process Improvement
- Quality Control & Compliance
- Data Analysis & Reporting
Timeline
Network Support Engineer
Sierra Wireless
05.2022 - Current
Production Manager
Renaissance Repair and Supply
01.2019 - 02.2022
Inventory and Shipping Supervisor
Sierra Wireless
01.2016 - 01.2019
Production manager
Integracore ATL
01.2014 - 01.2016
Bachelor of Business Management - undefined
Chattahoochee Technical College
Bachelor of Business Management - Logistics
University of North Texas