Jacques Knolton
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
DOT Driver
Syndicate Transport
01.2022 - Current
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Amazon Delivery Driver
Syndicate Logistics
11.2020 - Current
- Successfully avoided time delivery delays by carefully planning best routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Sales and Marketing Account Manager
Clockwork Concepts
10.2019 - 08.2020
- Prepared sales presentations for clients showing success and credibility of products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Compiled and analyzed data to determine approaches to improve sales and performance.
SALESPERSON/GRILL OPERATOR
WAFFLE HOUSE
06.2018 - 07.2019
- Utilized problem-solving skills to address customer complaints.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Used cost-saving measures to maximize profits.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
Freight Loader
DOCK CHECKER, ABF Freight
08.2014 - 01.2018
- Used machinery and equipment such as box cutters, shrink-wrap guns and forklifts.
- Assembled pallets and crates for secure transportation of materials.
- Inspected freight for any damage or faults prior to loading.
- Verified quantity and description of materials received by checking merchandise against packing list.
Education
BACHELOR OF ARTS - SPANISH
GEORGIA SOUTHERN UNIVERSITY
Statesboro, GA05.2018
Skills
- Time Management
- Customer Rapport
- Performance Tracking and Evaluations
- Excellent Communication
- Organization Skills
- Policies And Procedures
- Clerical Experience
- Attention To Detail
- Microsoft PowerPoint
- Account Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
DOT Driver
Syndicate Transport
01.2022 - Current
Amazon Delivery Driver
Syndicate Logistics
11.2020 - Current
Sales and Marketing Account Manager
Clockwork Concepts
10.2019 - 08.2020
SALESPERSON/GRILL OPERATOR
WAFFLE HOUSE
06.2018 - 07.2019
Freight Loader
DOCK CHECKER, ABF Freight
08.2014 - 01.2018
BACHELOR OF ARTS - SPANISH
GEORGIA SOUTHERN UNIVERSITY
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