Jacques Nyungura

• Develop and manage program goals, timelines, and deliverables
• Oversee the implementation of services and ensure quality outcomes
• Monitor daily operations to ensure programs run smoothly

• Supervise and support program staff (e.g., DSPs, support staff, coordinators)
• Provide training, coaching, and performance feedback
• Ensure staff compliance with policies and procedures

• Ensure clients receive individualized, high-quality care or services
• Oversee development and execution of service plans
• Communicate regularly with clients, families, and stakeholders

• Ensure adherence to organizational, regulatory, and funding guidelines
• Maintain accurate records, logs, and reports
• Conduct audits and reviews to uphold service standards

• Address and resolve operational or client-related issues quickly and professionally
• Respond to emergencies and incidents appropriately
• Support staff in implementing behavioral or safety plans

• Assist in managing program budgets and controlling expenses
• Track resource needs and usage efficiently
• Coordinate supplies, transportation, and scheduling

• Serve as a liaison between upper management, staff, and external partners
• Represent the program in meetings, reviews, or audits
• Collaborate with other departments to ensure cohesive service delivery

• Track progress toward program goals and key performance indicators (KPIs)
• Use data to make informed decisions and improve outcomes
• Prepare reports for senior management or funders

• Supporting individual rights, choices, and goals
• Advocating for access to services, resources, and community involvement

• Track employee progress before, during, and after training to verify the achievement of training objectives.
• Produce comprehensive training reports to effectively assess employee performance and identify areas for improvement.
• Collaborate with internal stakeholders to develop, refine, and enhance training programs aligned with organizational goals.
• Provide coaching and ongoing support to employees as part of successful training initiatives.
• Regularly review training programs and adjust strategies to meet evolving organizational and workforce needs.
• Deliver in-house training sessions to existing employees to introduce new processes, policies, and technologies.
• Communicate with managers and team leaders to gather training requirements and identify skills gaps.
• Support organizational growth by designing and implementing targeted employee development plans.
• Prepare, maintain, and update training materials, including handouts, manuals, and digital resources.
• Customize training content based on employee roles, experience levels, and management expectations.
• Build and maintain relationships with external training providers to support and enhance internal training goals.

• Conduct regular cycle counting to maintain inventory accuracy.

• Implement back-flush processes for reducing waste and optimizing production

costs.

• Generate and validate pick tickets to ensure precise order fulfillment.

• Ensure real-time updates to the calculation sheet for accurate inventory

tracking.

• Swiftly transfer items between various sub-inventories to facilitate smooth

production and quality assurance.

• Convert production runs into finished goods through meticulous data entry in

Oracle.

• Establish effective communication with other departments and management to

ensure seamless inventory management and product movements.

• Facilitate communication with external vendors for a streamlined supply chain in the production area.