Jacques Pradel
Forest Hills,NY
Summary
IT Administrator with 9 years of experience looking to solve technical challenges and maintain complex IT environments. Striving to always help team achieve company goals.
Overview
8
8
years of professional experience
Work History
IT Administrator
The Shubert Organization
03.2020 - Current
- Installs, configures, updates, and maintains desktops in New York offices
- Set up and maintain user accounts, security groups, permissions, and group policy objects
- Manages and administers on-prem VoIP systems across all locations
- Troubleshoots end user hardware issues which include desktop, laptops, cellphones and tablets
- Provide executive support for C-Level leadership
- Creates and administers user accounts on Duo for 2FA and Workspace One MDM to ensure company devices
- Configures, manages, troubleshoots, and maintains Cisco Meraki/Cisco network infrastructure across multiple locations
- Proactively monitors network infrastructure utilizing Solarwinds and resolves any issues in a timely manner
- Works with senior engineers and vendors to escalate or troubleshoot high level issues.
Level II Field Engineer
Lincoln Computer Services
10.2018 - 02.2020
- Worked with large number of clients ranging from law firms to financial institutions providing level 2 support as well as supporting level 1 techs and acting as a point of escalation
- Provided frontline technical support to traders and other personnel on the trade floor
- Resolved hardware and software issues promptly to ensure minimal disruption to trading activities
- Worked with vendors or clients’ internal IT team to resolve high level issues as needed
- Sets up sonicwall firewalls, HP switches, datto devices and HPE servers when needed
- Troubleshooted network, server, backup, and desktop issues
- Worked on projects and assisted on projects with level 3 technicians and project manager
- Updated tickets using Connectwise and promptly closes tickets keeping clients updated until completion or escalation of ticket
- Ensured that client’s network is running efficiently by checking server logs, verifying backups are working correctly and monitoring antivirus logs for any intrusions or malicious software.
Help Desk Engineer
Tahas Technologies
06.2017 - 10.2018
- Provided support to a wide range of different clients in tri-state area remotely as well as onsite visits
- Worked through day to day client checklist depending on their environment for any issues
- Assisted in multiple projects such as office moves, pc imaging, network setups, spam filter setups
- Ensured clients networks, backups and necessary ran without issue on a day to day basis
- Troubleshooted any IT related issues and worked with senior techs, and vendors on issues that needed to be escalated
- Kept clients updated on all tickets using ConnectWise throughout the entire troubleshooting process.
Technical Support Analyst
Museum of the City of New York
09.2015 - 05.2017
- First point of contact for any help desk related issue
- Escalated and worked with IT Director to solve more complex issues
- Provided support for 50+ users with various hardware and software issues
- Used Spiceworks ticketing system to manage tickets and provide documentation on how the issue was resolved
- Repaired computers kept count of parts, toner and various hardware used to provide support for end users
- Troubleshooted network connectivity issues, sets computers, printers
- Made sure all technology used in exhibits are functioning properly daily
- Worked with colleagues, consultants, and vendors to ensure projects are completed
- Managed Cisco Meraki access points and switches
- Upgraded all computers from Windows 7 to Windows 10.
Education
Bachelor of Science - Cyber Security Systems
St. John's University
Jamaica, NY05.2014
Skills
- Network Monitoring
- Windows 10/11
- Windows Server 2012/2016/2019
- VMware ESXI
- Active Directory
- Office365
- MDM
- TCP/IP
- DHCP
- DNS
- VLANS
- Routing and Switching
- VPN
- Corporate Anti-Virus
- Firewalls
- 2FA
- Printers
- Spam Filters
Certifications
Cisco Certified Network Associate – CCNA, 07/2023
Vendor Products
- Cisco Meraki
- Datto
- VMware
- Bomgar
- CrowdStrike
- Adobe
- Zoom
- Workspace One
- Cisco
- Microsoft
- Solarwinds
- Forescout
Timeline
IT Administrator
The Shubert Organization
03.2020 - Current
Level II Field Engineer
Lincoln Computer Services
10.2018 - 02.2020
Help Desk Engineer
Tahas Technologies
06.2017 - 10.2018
Technical Support Analyst
Museum of the City of New York
09.2015 - 05.2017
Bachelor of Science - Cyber Security Systems
St. John's University
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